The Technology Education Specialist is responsible for developing and delivering technology training to the firm’s legal and administrative staff that addresses specific needs of their job roles and increases their efficiency and effectiveness in the workplace. The role requires a passion for engaging with learners and understanding the needs and demands of their jobs.
Primary job responsibilities include:
Deliver technology training on firm-standard applications for both newly-hired employees and existing attorneys and staff. Training delivery includes live classroom, virtual facilitation, and one-on-one coaching/instruction.
Collaborate and work as part of the firm-wide technology training team; provide input into and execute technology training strategy as directed by the Technology Training Manager. Provide representation from local office/region.
Build strong relationships with practice groups and departments; understanding their processes and workflows and identifying opportunities to leverage technology to drive efficiencies.
Actively participate in various assigned projects around the implementation of new or upgraded technology.
Create, publish, and maintain learning materials including user manuals, quick reference guides, eLearning, and online help for self-service on firm applications for use on multiple devices
Review technical information and content prepared by others for clarity, consistency, and content quality.
Identify end-user help issues and respond with innovative solutions.
Identify and recommend continual areas for improvement to achieve and deliver higher quality service to our end users.
Stay up-to-date with current trends in training, technology, and instructional delivery methods.
Specific Skills Required
Proven proficiency delivering effective technology training programs both in person or via web-based and remote access technology.
Advanced knowledge of windows-based systems and Microsoft Office applications. Familiarity with legal applications and concepts (such as document management systems and document assembly tools).
Excellent verbal and written communication skills, including the ability to adapt content to a specific audience or to suit the training delivery method.
Excellent group facilitation skills
Be a self-starter able to work independently on assigned projects
Motivated to identify and implement new ideas to increase awareness, adoption, and learner engagement.
Strong organizational and analytical skills
Ability to measure and evaluate the success and impact of various training programs and change initiatives.
This position requires a5+ year of experience designing, creating and delivering technical training to legal or professional services audience. Industry certifications highly desired (Association for Talent Development, Society of Technical Communication, Microsoft MOS, etc.) This position may require minimal travel.
Perkins Coie LLP is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, genetic information, protected veterans, marital status, sexual orientation, gender identity, disability status or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.