The Chicago office of Chapman and Cutler LLP is seeking a Technology Trainer with excellent customer service skills to contribute to the professional development of our attorneys and staff.
Primary responsibilities will include, but are not limited to the following:
Conduct training classes and seminars for staff and attorneys in Firm-specific programs and commercial computer applications. Conduct training sessions that last from 30-minute seminars to 5-day new hire training.
Organize, prepare, schedule and conduct training sessions. Train users at their desks, in a classroom setting or via webinar and video conference.
Manage the training classroom environment, including motivating participants, maintaining focus and adapting training style to meet the needs of participants.
Develops and maintains comprehensive knowledge of all applications in use by the Firm especially, but not limited to, all necessary applications for staff and attorneys to perform their duties including Microsoft Office, Time and Billing, Email, Operating Systems, special software installed to meet department needs.
Develop and maintain training outlines and curriculum.
Actively participates (with testing and documentation) in software pre-pilots, pilots and roll-outs.
Troubleshoot and provide end-user support related to software issues. Identify training needs.
Create training schedules, materials and reference guidelines, including visual aids, online learning modules, course handouts, communications and invitations.
Minimum desired qualifications are as follows:
At least five (5) years of related work experience, with at least 3 years Law Firm experience.
Knowledge of desktop productivity software, including PDF and document management software; advanced knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word). Macintosh knowledge is a plus.
Knowledge of eLearning software and on-line training tools.
Excellent communications and interpersonal skills; positive attitude.
Strong motivational and presentation skills.
Ability to work effectively in a fast-paced and changing environment; ability to maintain flexible approach to projects; attention to detail.
Ability to learn new concepts and skills quickly.
Knowledge of e-learning tools helpful.
Note that some travel to our other offices is required to fulfill the duties of the position.
To apply, please submit a cover letter and resume. All applicants will be considered; however, the hiring decision will be based on qualifications for the position.
Chapman and Cutler LLP is an Equal Opportunity Employer M/F/D/V/SO.