Under general direction, works in conjunction with the Access and Parking Manager to ensure integrated management of all parking enforcement services and related duties. Direct supervision responsibilities for citywide parking enforcement in support of community livability and commercial area vitality. Responsible for enforcement technology systems and software databases, and the Neighborhood Parking Permit program. Participates as a member of the division's management team and works in a collaborative manager to foster teamwork and coordination in the division, across the City of Boulder organization and within the community. Performs other duties as required.
DUTIES & RESPONSIBILITIES:
1. Responsible for the direct supervision and operations of citywide parking enforcement. This includes, but is not limited to, the following: 50%
• Provides scheduling, work plans, and goals for the Parking Enforcement Officers. Tracks and documents performance of this work group to ensure goals are achieved and employees are motivated and productive.
• Participates in the special event process within the city. Coordinates Parking Officer assignments to special events. Reviews event applications and makes recommendations for officer assignment, costs of parking spaces and officers.
• Monitors revenue and expenses for the enforcement budget in conjunction with management staff. Makes budget recommendations and drafts budget documents.
• Supervises all aspects of parking enforcement, which involves working closely with other city departments, including the Police Department, Traffic Violations Bureau, Municipal Court, Code Enforcement and the City Attorney's Office.
• Coordinates training programs to assist in the professional development of the workgroup; provides leadership and team building, communicates policies and operational information, and works to ensure safety.
• Establishes standard operating procedures to ensure uniform enforcement of parking ordinances.
• Develops and maintains a cooperative team-building environment within the work group. Provides a positive role model encouraging open communication and positive solution based problem solving.
• Develops schedules and strategies for parking management in the context of division and city policies and goals.
• Ensures cooperation and coordination between the parking enforcement work group and the rest of the division.
• Addresses concerns from the public and other customers regarding parking enforcement.
• Establishes procedures that allow officers to work with and educate the public about parking enforcement issues.
• Administers sections of the Boulder Revised Code, which apply to parking enforcement and management. This includes the following:
o Communicates ordinances to Parking Management Officers and the public.
o Keeps abreast of code changes and communicates changes to staff.
o Recommends code changes or clarifications, which address problems with existing law and enforcement issues. Works with City Attorney's Office to draft new language.
o Arbitrates disputes over parking citations. May testify in court as required.
• Maintains required reports, forms, and statistics for the enforcement program. Responsible for the preparation of required reports regarding officer productivity and enforcement.
2. Maintains the day-to-day operations of the division's parking enforcement technology systems and databases. Duties and responsibilities include the following: 15%
• Initiates, monitors, and reviews scheduled database tasks to ensure functionality of all systems. Resolves any issues that may arise.
• Tracks and analyzes data from enforcement technology systems, prepares reports, and presents trends to Access and Parking Manager
• Achieves timely testing and implementation schedules for all database upgrades, and works with vendors to resolve problems.
• Trains Community Vitality/Access and Parking staff in new functionality.
• Documents division policies and procedures impacted by software updates.
• Keeps current and updates knowledge base regarding new technology, practices, policies, and laws pertaining to parking meter and enforcement programs.
• Identifies opportunities for coordination between all technology systems.
3. Administers and implements programs including the Neighborhood Parking Permit Program. This includes the following: 20%
• Responsible for the coordination of the Neighborhood Parking Permit program including drafting of annual reports; implementation of the public process for adding or removal of zones as outlined in the ordinance and guidelines; coordination of staff and/or consultants in the planning process; and public presentations and response to questions and complaints from the public.
• Collects data, performs research, makes recommendations, and establishes and monitors programs. Maintains required reports, forms and statistics for all programs.
• Works in conjunction with the Access and Parking Manager to prepare written and/or oral reports/analysis to the division, city management staff, and associated boards.
4. Acts as the primary assistant and backup for the Access and Parking Manager: 5%
• Builds effective alliances with other city departments, other agencies and public interest groups and participates in committees and task forces.
• Assists the Access and Parking Manager in the drafting and implementation of operational policies and procedures.
• Assumes general supervisor responsibilities of the Parking Services division in the absence of the Access and Parking Manager.
• Orders equipment and supplies and maintains appropriate inventory levels. Confers with the Access and Parking Manager regarding fleet issues.
• Coordinates projects across job descriptions to achieve department goals and mission.
5. Performs public relations and customer service duties. This includes the following: 5%
• Coordinates or acts as representative for programs from other city departments, divisions, or outside agencies as needed.
• Responds to questions and complaints from the public.
• Participates in public information programs regarding various programs and services as needed.
• Works with the Hill and downtown community on issues related to parking enforcement, including the NPP program.
• May make formal presentations before advisory boards and commissions as well as City Council on parking enforcement issues.
• Works with local media by providing information about programs and services.
6. Participates as a part of the division leadership team: 5%
• Attends division staff meetings.
• Actively participates in division supervisory meetings and projects.
• Actively fosters intra-work group communication and teamwork with other division work groups and city departments.
• Performs related duties as required to meet the needs of the Division and the city of Boulder.
• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, material, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Responsible for knowing and complying with all city and department policies; participating in professional training and development; and adhering to attendance and workplace policies.
Bachelor Degree in Business Administration or Public Administration preferred; however, a combination of education and experience may be considered. Three years previous supervisory experience preferred; however, a combination of work experience and demonstrated leadership skills may be considered. Demonstrated ability as a leader and team builder. Demonstrates the values of the City of Boulder towards employees and community members. Demonstrated understanding the role of parking enforcement in the broader goal of supporting Boulder's quality of life and community livability. Effective and professional verbal and written communication skills. Ability to handle complaints and disputes in a tactful and professional manner. Ability to establish good working relationships with employees and coworkers and to work within a diverse work group. Basic understanding of municipal budget process. Experience in working with the public and demonstrated customer service skills. Satisfactory understanding of Word and Excel as well as a working knowledge of operating systems and adaptability to different software. Must be able to use email and use the internet for research. Valid driver's license and acceptable motor vehicle record. Acceptable background information including criminal conviction record and credit history.
DESIRED QUALIFICATIONS: Previous experience as a Parking Management Officer or in an enforcement environment with a municipal government. Understanding of personnel issues including disciplinary process and worker's compensation. Current recognized parking certification (example: CAPP). Experience in T2 Systems Enforcement software. Knowledge of the Boulder Revised Code. In-depth experience using MS Word, Excel, and Outlook. Advanced experience with the municipal budgeting process.
About City of Boulder
Boulder is located in the foothills of the Rocky Mountains, just 35 miles northwest of Denver. Home of the University of Colorado's main campus and the National Center for Atmospheric Research, Boulder sits 5,430 feet above sea level and is surrounded by a greenbelt of city trails and open spaces. Boulder is known for its natural beauty, outdoor recreation, natural product retailers and restaurants, outstanding transportation options, diverse businesses, and technological and academic resources.