Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
SCH’s mission is to provide comprehensive counseling, education and housing resources necessary for Latinos and other low-to-moderate income families in the Chicagoland area, to develop competence and responsibility in meeting their financial and housing needs, and advocate for and proactively promote additional resources for them. SCH has three locations to serve the North and South sides of Chicago and serves over 10,000 clients per year with a current budget of $2.5 million and a healthy financial position. SCH is a local and national leader in the housing counseling sector and continues to innovate its service delivery and expands its target market presence. We deliver quality programs and compassionate service to all residents in need.
The Housing Counselor is responsible for providing comprehensive counseling services to insure quality service to all clients coming in for any service provided by the Housing Department. The person in this position will provides accurate, relevant and helpful information to assist clients and potential clients in developing solutions with their housing needs, money management, and credit related needs via telephone or in-person consultation by performing the following duties. This position requires the use of independent judgment and decision making skills.
Primary Responsibilities: Foreclosure Prevention
Provides clients with options including, but not limited to bankruptcy, collection action, court judgment, credit education, credit reports, housing issues, consumer protection laws, student loans, wage attachments, etc.
Adhere to the guidelines set forth in the SCH Housing Counseling Procedures Manual in providing client services
Assume and manage a caseload of clients based on assigned programmatic demands and counselor goals.
Assess client’s financial situation and prepare a budget based on information furnished by client.
Prepare Modification application and other document submission needed to negotiate appropriately with lender for retention or dignified exit of property.
Submit completed package to government entity, Servicer, and/or Servicer attorney through assigned Service Portals and or fax or e-mail.
Document client management systems thoroughly each and every time there is activity with the case.
Performs elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management.
Review Hardest Hit Fund Program guidelines with clients and provide assistance from application to closing.
Maintain knowledge of SCH’s programs
Attend and actively participate in required department and staff meetings and other programs.
Protect organization’s value by keeping information confidential.
Update job knowledge by participation in education opportunities; reading professional publications; participation in networks and professional organizations.
Perform other duties as assigned by Supervisor.
Participates in special projects as assigned by management.
Provide basic information on all programs offered by Spanish Coalition for Housing and information on how to access these services.
Work as part of a team and provide input and leadership towards program improvements.
Maintains required job skills and core professional competencies. Attends and participates in required educational programs and staff meetings.
Submit required reports in a timely manner.
Meets agency monthly goals as assigned.
Occasional mandatory participation of weekend events hosted by employer and/or affiliates of sponsoring agencies.
Cover office front desk during Receptionist’s lunch break.
Other duties as assigned.
Bachelor Degree; or equivalent two or three years related experience plus training certifications in housing; or equivalent combination of education and experience.
Previous knowledge of foreclosure, home-ownership and financial literacy programs.
Motivated and self- directed to continuously build knowledge and skills.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Manages difficult or emotional customer situations; provide follow-up and feedback to customers for service and assistance.
Proficiency in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, and Outlook.
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Ability to work under pressure, meet deadlines and be accountable for own actions.
Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Exceptional attention to detail and data verification.
Must have reliable transportation and or proof of current license and insurance.
Bilingual: English/Spanish preferred.
Must possess or obtain Neighbor works Certification within 6 months from date of hire.
Should obtain appropriate orientation and fulfill introductory level training during the initial six months of employment for New Employees in accordance to the National Industry Standards.
Pass Dodd-Frank Housing Counseling exam by September 31, 2018.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms balance, stoop, kneel or crouch.
Work place is a smoke and drug free environment.
SCH is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. SCH does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. SCH is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Submit cover letter, resume and three professional references to:
Jennifer Singletary via email to email@example.com.
Please put your last name, first name in the Re: subject line and also indicate where you learned of the open position in your email. Position begins immediately. No phone calls please.
Additional Salary Information: Compensation is based on education, experience and qualifications. Excellent compensation package; health insurance, dental, and life; employer-matching 401K contribution; and opportunities for professional development.
About Spanish Coalition for Housing
SCH is the a not-for-profit housing counseling organization dedicated to the needs of Latinos in the Midwest. We serve low-income residents and families who are seeking to save their home from foreclosure, take control of their finances and credit, buy their first home and be a stable renter and professional landlord. All of our services are offered in English and Spanish to serve the needs of our communities. We give residents the tools to make positive change in their lives and maintain stable housing.