We have an opening in our Los Angeles office for a Knowledge Management Business Analyst.
The Knowledge Management Business Analyst works within the Firm's Knowledge Management project management team to design, implement and support knowledge capture, retrieval and management systems.
The Knowledge Management Business will report to the Knowledge Management Attorney, Technology Solutions.
In this capacity, the Knowledge Management Business Analyst will:
Collaborate with Knowledge Management constituents, IT, external vendors and other stakeholders to identify, develop and deploy legal knowledge management technology tools and resources that support and create efficiencies in legal processes and workflows;
Support existing knowledge management tools and technologies, including legal project management tools, knowledge databases, intranet sites, and data extraction and workflow systems, by providing technical expertise and liaising between legal practitioners, IT and other stakeholders;
Support Knowledge Management Attorneys and other constituents responsible for web-based content, such as in Sharepoint, by maintaining and enhancing their resources. Create wireframes and other resources to enable potential users to visualize concepts;
Manage and maintain the Firm's existing metadata collection processes; collaborate with Knowledge Management Attorneys to expand the scope of metadata captured, while leveraging it to develop additional knowledge management tools;
Oversee demonstrations and pilots of knowledge management technologies, elicit feedback from Knowledge Management Attorneys, other Knowledge Management constituents and lawyers;
Understand the Firm's information security and other policies and incorporate them into Knowledge Management projects;
Flexibility to acquire knowledge of new systems and practices in accordance with Firm need, including document automation and other legal process improvement tools. Stay abreast of new technologies that impact legal service delivery;
Act as an ambassador for Knowledge Management while interacting with other Firm departments;
Handle additional related projects as necessary; and
Work beyond scheduled hours; Travel as necessary.
At least 3 years' experience working in a similar role in a law firm, or other professional services entity, or the ability to transfer experience gained in other fields to a professional services environment.
Advanced knowledge of Sharepoint and other intranet platforms;
Advanced organizational skills, with the ability to manage time well, prioritize and communicate effectively both verbally and in writing, and handle multiple deadlines and stakeholders on projects of varying size;
Intermediate knowledge of metadata collection, data warehousing and workflow automation in a legal environment, ideally having familiarity with Nintex forms and Infopath forms;
Intermediate proficiency in business information extraction and manipulation tools, such as Power BI and Tableau, preferred;
Intermediate proficiency in using Balsamiq or other wireframe tools preferred;
Intermediate knowledge of legal knowledge management technologies, document management systems and standard law firm applications, including MS Office; and
Excellent written and oral communication skills.
Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet. VEVRAA Federal Contractor.