National Service Company and a proven leader in the industry, seeks a dynamic leader with proven Credit & Collections experience managing a team of at least 5-10 employees, ideally based in multiple locations.
Responsibilities are expected to include, but may not be limited to:
Assess local, regional and national processes and procedures for managing receivables and past due customer accounts, including interfacing with operations, sales and executive management.
Evaluate roles and responsibilities for personnel performing credit & collections within corporate center, division headquarters and branch locations.
Lead efforts to streamline and centralize credit & collection activities where business case warrants.
Establish best practices, policies and procedures, and consist reporting requirements for the business units.
Attend management meetings regarding existing programs, new initiatives, IT, leadership, and company processes and/or changes.
Hire, supervise, train and develop credit and collection associates to achieve maximum results.
Address and manage personnel issues for a staff of residential consumer and commercial credit & collections associates, as well as any administrative employees supporting the function. Lead the employee review process for department employees.
Maintain work flow at acceptable levels and time frames, with the proper staffing.
Continually improve efficiencies within the department.
Prepare the annual department budget, hire and purchase accordingly.
Review, develop and enhance reports for senior management.
Aid with the collections process on the larger dollar balances which may entail coordinating efforts through other departments or branches.
Address customer escalations, which may include written correspondence with customers and/or their attorneys.
Collaborate with corporate counsel and the Executive staff on Better Business Bureau and Attorney General Complaints, legal counterclaims, domestic disputes, power of attorney claims, Red Flag and miscellaneous legal matters.
Skills Experience & Qualifications
A minimum of 10-15 years of credit & collections experience, combining both residential consumer and commercial customers.
Five or more years of managerial experience over a credit & collections team, including building the team and restructuring job functions and responsibilities
Possess a thorough understanding and oversee the implementation of Collection laws, regulations and related paperwork.
Excellent interpersonal and communication skills, with visibility and accountability to corporate and executive leadership for the Departments performance and staffing.
Ability to travel up to 30% initially may be required.