In collaboration with the Senior Management Team, work with Practice Area Leaders and others to develop a Knowledge Management system.
In collaboration with the Senior Management Team, work with Practice Area Leaders and others to drive process improvement utilizing the Firm's existing technology, identifying software packages/platforms to meet these needs, and evaluating alternative outsourcing options.
In collaboration with the Senior Management Team, work with Practice Area Leaders and others to assess current strategies and develop new ones to enhance the delivery of client service and introduce innovative efficiency tools and resources
Building relationships and fostering collaborative approach to working with internal clients across practice groups and departments.
Driving and guiding the rollout and implementation of process improvements at both the practice area and firm-wide level, including developing timelines and training plans.
Helping to develop and implement project management tools that will aid attorneys and staff in the management of client matters.
Communicating application problems and issues to IT department colleagues.
Staying up-to-date with developments in both commercial and custom-built desktop applications used by the firm while keeping abreast of trends in law firms and the legal industry.
Training, coaching, and mentoring attorneys and staff on process improvement and project management.
Organizing and conducting user surveys, analyzing and reporting on the data.
Establishing metrics for measuring and reporting success and performance of process improvement measures.
Maintaining expertise on change management and user adoption as they apply to law firms.
Attending and participating in professional group meetings, maintaining awareness of new trends and developments in the industry, and makes recommendations on future practices and software needs to senior staff.
Attending and participating in Legal Technology Association meetings, seminars, and conferences.
Required Experience, Job Related Competencies, and Essential Knowledge:
Experience in project management and/or professional service operations and in managing organizational change efforts. Excellent analytical and critical thinking skills.
Ability to manage multiple priorities, work cross-functionally, and meet tight deadlines.
Ability to influence others and move them toward a common vision.
Understanding of professional services organizational issues and challenges.
Excellent written and oral communication skills, including instructional and presentation skills, as well as strong interpersonal skills, with a focus on motivational skills and positive attitudes.
Ability to present information and communicate (using business-friendly and user-friendly language) calmly, with courtesy and tact, in one-on-one and small group situations, with co?workers, attorneys, supervisors, clients, and others.
Ability to absorb new ideas and concepts quickly, good problem-solving abilities, and the ability to research course development and delivery concepts.
Very strong customer service orientation, good understanding of the organization's goals and objectives, and ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
Experience with staff development and collaboration with human resources management, contract negotiation and vendor management.
Exceptional proficiency in Microsoft Office Professional Suite (2010) and Windows Desktop OS is required.
This is an excellent opportunity that provides a competitive compensation package and a professional environment. The Technology Innovation Manager will play a key role in helping to develop and drive processes and systems that will be essential in helping the Firm build for the future.
Dedicated to Diversity: Bowditch & Dewey focuses on inclusive hiring of those candidates having excellent skills with a broad range of experiences, knowledge and perspectives. Diversity within the Firm promotes an open and mutually respectful workplace and the delivery of superior service to its clients.
Please submit cover letter and resume to:
Human Resources Department Bowditch & Dewey, LLP 311 Main Street P.O. Box 15156 Worcester, MA 01615-0156 Fax: (508) 929-3164 E-mail: Jobs@bowditch.com