Tonkon Torp LLP, a full service, downtown Portland law firm seeks an Application Specialist / Desktop Trainer to provide necessary technical support and training on applications and suites of applications used by staff and attorneys. The candidate will answer queries and resolve issues with software applications and offer ongoing training in all software used by the firm. The successful candidate will have excellent customer service skills with the ability to demonstrate patience and tact.
Provide support to users by troubleshooting application and software issues.
Train new hires on software used by the firm.
Modify / create firm templates.
Create and maintain documentation of best practice and tech-tips.
Knowledge, Skills, and Abilities Required
Expert knowledge of MS Office 2010 / 2016 products including Word, Excel, Outlook and PowerPoint. Microsoft Office Specialist Certification preferred.
Knowledge of Windows 7 / 10.
Interpersonal and communication skills necessary to answer technical questions in nontechnical terms and troubleshoot / solve problems for various levels of end users.
Working knowledge of remote access tools and data rooms.
Ability to create templates in Word.
Preferred Applications Experience
MS Office 2010 / 2016: Word, Outlook, Excel, PowerPoint, Access.
Innova or BigHand (Template Package).
ContactEase or equivalent CRM (Customer Relations Management Database).
FileSite or equivalent DMS (Document Management System).
Adobe XI Pro.
LegalAnywhere or equivalent data room application.
Windows 7 / 10.
Workshare or equivalent comparison application.
We offer a competitive salary, excellent benefits, and collegial work environment. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. To learn more about our firm please visit www.tonkon.com. If you possess the required qualifications, please submit your cover letter and resume via our online application site.application site.
About Tonkon Torp LLP
Tonkon Torp LLP is a leading business and litigation law firm located in Portland Oregon, serving public companies, substantial private enterprises, entrepreneurial businesses and individuals throughout the Northwest. We are a sophisticated, multi-disciplinary law firm with over 85 values-driven lawyers dedicated to growing, protecting and transitioning businesses of every size and complexity.
Tonkon Torp was founded by seven lawyers in 1974. Our founding partners established a legacy of excellent legal work, leadership and client service, as well as a legacy of dedicated community involvement. They shaped and supported some of Oregon’s most beloved institutions, including the Oregon Historical Society, the Multnomah County Library and Literary Arts. As our size and capabilities have grown since 1974, our commitment to community - through philanthropy, advocacy and legal partnership - has grown and strengthened right along with us.
We are committed to the diversity and cultural competency that are integral parts of a strong and sustainable community. The diversity of our staff and our clientele strengthens us as a firm and a presence in our region.