Learn about how Boundless works. Understand our service model and our regulatory environment. Grasp our vision for how traditional legal services and technology can be combined to serve our customers.
Be immersed in our Customer Success team to deeply learn their workflow and how to best structure daily interactions with that team.
Understand our customers. Listen to customer calls, watch chats, and read support and help emails. Gain clarity about what immigrant families are confused about and what would be most helpful when they reach out to Boundless.
Interact with the independent attorneys in our network to understand their workflow.
Within three months, you will:
Become the go-to person at Boundless for immigration law/procedure and company policy questions from the Customer Success team and the Boundless independent attorney network.
Scale your efforts to be more effective. Create processes and implement templates, guides, and tools that allow you to efficiently and effectively help even more customers.
Contribute to our customer knowledge base and support content.
Write a blog post interpreting notable federal policy developments.
Make a mistake! With scale and experimentation come mistakes. You will follow our operational process to recover from the mistake, have a blameless learning session about the root cause of the issue, and implement action items to prevent our team from repeating the same mistake in the future.
Within one year, you will:
Become a trusted resource and problem-solver for all customer-related issues.
Represent Boundless in the immigration law community.
Guide new product development to help Boundless be more successful. As you work closely with the Customer Success team and our independent attorney network, you will have an innate understanding of our customers. You will share that knowledge and work with our design and engineering teams on new tools and features to help address our customers’ biggest problems.
Add to our public-facing resources. Write blog posts and articles that will help address common, general immigration questions. Help develop customer testimonials and case studies.
Work with your manager to identify three personal learning goals for yourself and identify concrete steps to reach these goals.
This position is a full-time employee role at Boundless, and is not directly client-facing.
Do you know family-based immigration law and procedures like the back of your hand? Do you enjoy explaining these complex topics to non-experts? Do you find joy in finding answers to complex family immigration problems? If you answered yes to the above and are ready to join a fast-growing technology startup that’s changing the world, we are looking for you!
We are looking for a stellar immigration attorney who believes that the right combination of technology and people can achieve amazing things. The key requirements for this position are that you have demonstrated experience practicing family-based immigration law with empathy and excellence.
About Boundless Immigration
Boundless empowers families to navigate the immigration system more confidently, rapidly, and affordably. More about us at: https://www.boundless.co/