Are you a creative, high-energy individual who thrives in professional services environments? Do you love working with smart, dynamic, collaborative teams? This may be the opportunity you have been looking for!

Orrick has an exciting opportunity for a Support Specialist II to join our new Boston office.

Who is Orrick? We are a leading global law firm with a particular focus on providing services to companies in the technology, energy and financial sectors. We are recognized worldwide for delivering the highest-quality legal advice and for our culture of innovation and teamwork. For the third consecutive year, Fortune has named Orrick to its list of 100 Best Companies to Work For. Orrick ranks among the top third of companies for our workplace culture and is one of only 5 law firms to make the 2018 list. We provide excellent service to our clients and we hire the brightest and most hardworking individuals at every level. We foster a culture that is committed to excellence, but is also fun, inclusive and real.

What Will You Do?

You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide onsite local support to attorneys, staff and business partners on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.

You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.

Please visit www.orrick.com for more information about the firm.

How to Apply:

To submit your resume and cover letter for this position, please visit our Staff & Paralegal Opportunity listings www.orrick.com/careers/.

No phone calls please.

We are an equal opportunity employer.