Are you a creative, high-energy individual who thrives in professional services environments? Do you love working with smart, dynamic, collaborative teams? This may be the opportunity you have been looking for!
Orrick has an exciting opportunity for a Support Specialist II to join our new Boston office.
Who is Orrick? We are a leading global law firm with a particular focus on providing services to companies in the technology, energy and financial sectors. We are recognized worldwide for delivering the highest-quality legal advice and for our culture of innovation and teamwork. For the third consecutive year, Fortune has named Orrick to its list of 100 Best Companies to Work For. Orrick ranks among the top third of companies for our workplace culture and is one of only 5 law firms to make the 2018 list. We provide excellent service to our clients and we hire the brightest and most hardworking individuals at every level. We foster a culture that is committed to excellence, but is also fun, inclusive and real.
What Will You Do?
You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide onsite local support to attorneys, staff and business partners on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.
You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.
Please visit www.orrick.com for more information about the firm.
How to Apply:
To submit your resume and cover letter for this position, please visit our Staff & Paralegal Opportunity listings www.orrick.com/careers/.
No phone calls please.
We are an equal opportunity employer.
Bachelor's degree or equivalent combination of education and experience.
Understanding of and experience supporting Microsoft Windows (up to 10 Enterprise 64-bit).
Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
Experience supporting Dell PowerEdge R series Servers a plus.
Deep understanding of computer networks and how they operate, including:
TCP/IP operation in a distributed, client/server environment.
Industry-standard cable usage and operation (e.g. CAT6, UTP, and Fiber cables).
Professional certification in Microsoft Windows Server 2012 a plus but not required.
Experience with Microsoft Windows Server 2012 a plus but not required.
Minimum of two - three years’ of experience in the use of desktop hardware and Microsoft operating systems is required.
Proficiency with Windows 7 and Windows 10 desktop operating systems and utilities is required.
Proficiency in MS Office 2013 suite of products is required.
Experience with Dell Laptop/Desktop hardware is a plus.
Experience with Microsoft Surface Pro 4 and Surface Book. Hardware a plus.
Experience with MacBook Pro software and hardware a plus.
Experience with Hewlett Packard printers a plus.
Microsoft Certified Solutions Associate (MCSA): Windows 7 or A+ Hardware certification is a plus.
Professional certification in Microsoft Office User Specialist and other Microsoft desktop products a plus.
Your excellent organization and attention to detail skills will give you the ability to handle and triage multiple incoming priorities in a dynamic working environment.
You will enjoy working independently on complex tasks/projects, as well as being a great teammate.
Confirmed ability to balance technical and business level communication.
You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration.
Internal Number: 662BN
About Orrick, Herrington & Sutcliffe LLP
Orrick is a leading global law firm with a particular focus on serving companies in the technology, energy and financial sectors. We are recognized worldwide for delivering the highest-quality, legal advice and for our culture of innovation and collaboration.
Our formula for success is simple—we provide the highest quality service to our clients and we hire the brightest and most talented individuals at every level. As an employer of choice we will provide our employees with challenging work, training opportunities, and team oriented culture, and the opportunity to work with the best talent in the legal profession.
Orrick is again one of the Fortune 100 Best Companies to Work For, the annual list that recognizes companies with extraordinary workplace cultures. Selected among hundreds of companies that Fortune considered this year, Orrick is one of only five law firms to make the 2018 list.