Snell & Wilmer is one of the largest and most prestigious law firms in the Western United States, with more than 400 attorneys in nine offices. The Firm is currently seeking a User Experience Analyst who will work with the User Experience Manager to provide onsite technical service and support. Candidates must be highly skilled and current regarding best practices for supporting attorneys and support staff.
Job duties include but are not limited to the following
Maintain strong working knowledge of the Firm’s technology systems, by continuing to enhance personal knowledge through ongoing training, reading, and improvement initiatives.
Excellent communication and technical writing skills.
Troubleshoot technology problems and take the correct actions for quick resolution.
Provide classroom, deskside, and new application training.
Configure and support the following:
Audio Visual systems
Office 365 (on premise)
Web-based applications and services
Providing support for all other Firm applications.
Provide onsite support for the Solution Center, Infrastructure, Systems, and Security teams.
Utilize IT ticketing system, provide support with documentation including FAQ's, instructions, procedures, and knowledge-based articles.
Provide an outstanding level of customer service.
Previous law firm or professional services experience.
Legal applications experience a plus.
3+ year relevant hands-on professional technical support experience required.
Strong communication and training skills with the ability to communicate technical information to non-technical users.
Manage and appropriately prioritize multiple projects.
Resolve open issues with minimal supervision.
CompTIA A+ certification.
On occasion may require lifting, carrying, and moving light-to-medium weights of up to 75 lbs.
Snell & Wilmer offers a competitive performance-based compensation and benefits package, including health and life insurance, 401K, profit sharing, tuition reimbursement, employee assistance program. Snell & Wilmer is an Equal Employment Opportunity Employer.
To explore this job opportunity, send your resume, in confidence, to firstname.lastname@example.org