Reporting to the Executive Director of International Programs, the Director of International Student, Scholar and Faculty Services (ISSFS) leads and manages a unit that provides immigration advising and visa-related services to the University of Idaho community. This includes serving over 800 international students, 100 scholars, and a growing number of international employees.
The Director of ISSFS works within a team structure to ensure institutional and student/scholar compliance with federal immigration-related regulations, provide expert guidance on hiring international employees, develop innovative services and support programs, and maintain courteous and efficient customer service. ISSFS takes a holistic and integrated approach to assisting international students and scholars with their academic, cultural, and social transition and helps UI attract and retain talented individuals from around the world.
Serve as expert for the UI community on immigration regulations by:
Keeping current, interpreting, explaining, and ensuring compliance with regulations set forth by the Department of Homeland Security, including U.S. Citizenship and Immigration Services, the Student and Exchange Visitor Information System (SEVIS), and the U.S. Department of State Exchange Programs pertaining to all international students, scholars, and faculty;
Establishing and implementing policies and procedures related to immigration processes
Maintaining all documentation and public access files on international students, scholars, and employees;
Serving as the Primary Designated School Official (PDSO) for the F-1 student program and the Responsible Officer (RO) for the J-1 Visiting Exchange Program;
Providing expertise on a range of other visa categories represented on campus, including but not limited to H-1B, TN, O-1, E-3 visas, and permanent residence petitions;
Advising on the hiring of international employees;
Facilitating a wide range of reports, including but not limited to the annual J-1 Report for the U.S. Department of State; the annual Open Doors Report for the Institute for International Education (IIE); Department of Labor reports on compliance in hiring international faculty; and a range of reports for IPO, UI, and the state of Idaho;
Overseeing and approving SEVIS processing and updates daily and SUNAPSIS e-forms and processes before implementation;
Serving as the primary University liaison on immigration issues regarding international students, scholars, and faculty with U.S. Citizenship and Immigration Services (USCIS, the Department of State, Immigration and Customs Enforcement (ICE), the Department of Labor, immigration attorneys, and a variety of international organizations and sponsoring agencies.
Lead and manage International Student, Scholar, and Faculty Services (ISSFS) by:
Hiring, supervising, training, and evaluating all ISSFS staff;
Indirectly supervising volunteers, ambassadors, and student workers to monitor productivity and evaluate work assignments;
Organizing regular staff meetings;
Developing processes that ensure quality customer service;
Providing immigration advising support on complex student and scholar cases;
Overseeing the International Student State Health Insurance Program (SHIP) waiver process
Providing financial stewardship for the ISSFS budget;
Ensuring that the unit maintains software to support international students and scholars (e.g. international tax software, SUNAPSIS).
Oversee training of faculty, staff, and students on immigration-related topics by:
Designing and delivering training to educate the UI community on international employment, immigration, and cultural matters pertaining to international students and scholars;
Training all Designated School Officials (DSOs) and Alternate Responsible Officers (AROs) at UI and UI’s extended campuses (UI-Boise, UI-Coeur d’Alene, UI-Kimberly, and UI-Idaho Falls), including staff who serve as DSOs and ROs at the IPO, the Admissions Office, and the College of Graduate Studies;
Identifying and developing training program objectives for the unit;
Working collaboratively to identify student, scholar and faculty issues and fulfil requests for training on topics that include but are not limited to legal work options, international taxation, cultural adjustment, advising international students, and permanent residence petitions.
Contribute to IPO team efforts
Serving on IPO leadership team;
Leading the IPO scholarship committee;
Representing the IPO on campus committees and while attending seminars, meetings, and professional conferences;
Attending, contributing, and collaborating in IPO meetings, trainings and initiatives;
Contributing to the development, implementation, and evaluation of the IPO strategic plan;
Working on special projects as directed by the Executive Director and other duties as assigned.
Master’s degree in higher education or a closely-related field
Five (5) or more years of experience working in international higher education
Experience as a DSO and/or ARO
Must be a U.S. Citizen or Lawful Permanent Resident to meet federal regulatory requirements
Three (3) years of leadership experience with international programs
Knowledge of federal immigration regulations for F-1, J-1, H-1B, TN, O-1, and E-3 visa types and permanent residency petitions
Experience with sponsored student programs (i.e. SACM, IIE, etc.)
Experience advising international students and scholars
Experience working with Banner and SUNAPSIS
Experience analyzing data and generating reports
Experience designing and facilitating workshops
Ability to work effectively with a wide range of constituencies
Strong intercultural communication skills
International experience and/or fluency in a second language
About University of Idaho
Since 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 12,000 students with educational centers in Coeur d’Alene, Boise and Idaho Falls, a research and extension center in Twin Falls, plus Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach.