GENERAL SUMMARY: Under the direct supervision of the Audio/Visual Systems Manager, and following prescribed department, office and firm procedures, the A/V Technology Specialist is responsible for the day-to-day support of the Conference Center with a primary focus on Audio/Visual and Video Conferencing support. The A/V Technology Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm's attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the A/V Technology Specialist must fulfill the needs of the firm in a manner that is consistent with the Firm's Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
Set-up audio/visual and other presentation needs in conference rooms.
Manage the Audio Visual calendar and coordinate with Washington office conference center staff to ensure that meetings start on time with all requested equipment.
Monitor the EMS conference room scheduling system for all meetings and video conferences occurring in or hosted by the DC office in order to ensure all events are setup on time.
Coordinate in-person or remote meeting and video conference assistance as needed for the Akin Gump Policy Space near Capitol Hill.
Work with Akin IT or outside staff to connect high quality video calls on time.
Troubleshooting meeting problems - including issues joining, conducting, or participating in audio conference meetings, VTC meetings, and/or Webex meetings and escalating to internal tier 3 groups to resolve as necessary.
Maintain all audio visual equipment including laptops, projectors, and conference phones to ensure that they are in working order and an adequate supply is available.
OTHER ESSENTIAL DUTIES (Duties are performed periodically, as necessary):
Assist other team members by scheduling, facilitating, and monitoring firm-wide video conferences as needed.
Review all bridging request forms so that every requirement needed for each video conference is met. Requirements include but are not limited to video layout, host office, recording needs, audio line, camera switching, muting, etc.
Assist other team members with troubleshooting of audio visual and video conference systems.
Assist with filming of Firm events.
Assist with filming new Partner introduction videos.
Lead or participate in projects as assigned by the Audio/Visual Systems Manager.
Assist with training system users as required on all aspects of conference room technology.
Maintain accurate equipment inventory by following policies and with direction from the Audio/Visual Systems Manager.
Conduct quarterly audits of all Audio/Visual and Video Conferencing equipment in the DC office to ensure proper working order.
Support process improvement activities by recommending and documenting changes to existing procedures.
Maintain and improve technical skills and abilities through continuing professional education and certifications.
CORE APPLICATIONS AND HARDWARE:
Cisco video collaboration technology to include: TelePresence Management Suite (TMS); Telepresence Server; Codian MCU; C, MX, SX, and Webex Kit series endpoints
Cloud-based video conference technologies
WebEx and other collaborative/content sharing tools
MS Office 2016
Desktop and Laptop computers (Windows and Mac)
ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES:
Ability to read, write and speak English
Excellent oral and written communication skills
Ability to read, comprehend and follow instructions
Ability to communicate with attorneys and staff in an effective, non-technical manner
Strong technical knowledge in relevant areas
Demonstrated ability to train computer system users in one-on-one settings
Ability to manage multiple priorities and adjust to changing priorities in a professional manner
Willingness and ability to assume new tasks and responsibilities
Proven ability to maintain and update technical knowledge and skills
Strong service orientation and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners
Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned