Required Qualifications (as evidenced by attached resume):
Bachelor's degree (foreign equivalent or higher). Three (3) years of progressively responsible full-time experience in a managerial role. Experience with Microsoft Office (Word, Excel, PowerPoint, etc).
Master's degree (foreign equivalent or higher) in Business or related field . Experience in a University Billing, Hospital billing, or Accounting environment. Knowledge of State and Federal Financial Aid policies, procedures, and guidelines. Knowledge of SUNY Financial Regulations and NYS Finance Law. Experience managing a billing or student accounts office. PeopleSoft Student Financial experience. Audit experience and/or data analysis experience.
Brief Description of Duties:
Under the direction of the Bursar and Director of Student Accounts, the Assistant Director of Student Accounts is responsible for the accurate setup, maintenance, audit and running of the Student Accounts Billing System. The Assistant Director ensures that assistance is provided concerning student billing and account questions. The incumbent will be involved in embracing technology to streamline all processes and provide the highest level of service possible to the students, faculty, and staff.
Serve as the functional lead for Student Financial module of PeopleSoft. Manage the supervision, access, and testing of the Student Financial module including all new updates, patches, releases.
Provide leadership, direction, guidance and professional development opportunities to direct reports.
Maintain open and consistent communication with the Bursar and Director of Student Accounts. Manage the maintenance of over 300 student financial item types (the building blocks of student financials) and the creation of new items types as requested.
Responsible for payment targets for each payment & waiver item types. Produce weekly and monthly reports for the Director of Student Accounts and fellow managers.
Direct the maintenance of tuition and campus term fees, billing criteria, class and course fees, and tuition liability schedules.
Work closely with other departments to ensure current and accurate fees, rates, exemptions, etc.
Establish and manage the maintenance of tuition groups for proper categorization of general & specific billing groups
Identify and correct errors in charges and waivers with the tuition calculation process.
Hold Weekly Student Accounts Team meetings.
Chair monthly billing meetings
Responsible for the analysis, development, testing, documentation, and implementation of new automated systems and processes.
Conduct staff training sessions; develop procedures on an ongoing basis; develop training plans.
Ensure that all staff is properly cross trained so as to maintain efficient and uninterrupted operations in Student Accounts.
Write staff performance programs, evaluations and meet with staff for annual evaluations. Remediate when necessary. Resolve staff, systems, and/or student related issues.
Manage the current and delinquent student billing process, which includes:
Work with the Collections Coordinator to ensure all accounts are appropriately handled in compliance with collections protocol.
Ensure that delinquent accounts are reviewed and forwarded to our third party collection agency (RCS) and/or the Attorney General's Office as quickly as possible in accordance with State Finance Law.
Prepare accounts to be written off after review and authorization by the Bursar and Director of Student Accounts.
Oversee the record maintenance processes for tuition and fees, other student related funds and other University funds; establish related policies and procedures.
Ensure appropriate internal controls are developed and maintained.
Work with the Residency Coordinator to assist in the review of all requests for in-state residency for tuition billing purposes.
Assist in the review of applications of immigrant aliens and temporary visitors for in-state tuition eligibility pursuant to SUNY policy and Immigration and Naturalization Service (INS) requirements.
Process Residency determination appeals.
Responsible for having an in-depth understanding of current State policy, and for being an active participant in the shaping of that policy as it relates to the University.
Trains others in these areas.
Communicate office policies and payment information:
Oversee the maintenance of billing messages and special inserts to billing statements notifying students with outstanding balances. Present this information at monthly billing meetings prior to the messages/invoices being issued.
Ensure that the web site and pre-recording phone messages are updated.
Counsel students and their parents concerning payment options in person and over the phone
Manage the billing for parking fines, which includes:
Direct the parking service staff.
Ensure returned mail is reviewed and distributed for DMV address verification.
Approve refunds from the Parking IFR for duplicate payments and appeals that have been granted
Oversee the release of wait list enrollees for premium paid spaces in pay parking lots. Work closely with the Director of Transportation to create new premium surface lots based on waitlist needs.
Responsible for the issuance of approved special service permits with the approval of the Parking Relations and Appeals Manager.
Manage the collection for parking fines on campus.
Review exception reports for errors in payment of parking tickets.
Evaluate financial traffic holds in order for a student to register for future academic terms.
Lead the review of delinquent accounts and refer to the Traffic Appeals Board for salary garnishment for current employees and the third party collection agency for terminated employees. Implement the Department of Motor Vehicle scoff law for delinquent accounts.
Direct the investigation and review regarding all tickets and permit discrepancies from the University population.
Other duties or projects as assigned as appropriate to rank and departmental mission.
This is a full time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at
About Stony Brook:
Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. SBU is a comprehensive research-intensive university and a member of the prestigious Association of American Universities (AAU), which includes 34 public universities among its 62 members. SBU consists of 12 schools and colleges and a teaching hospital that provides state-of-the-art healthcare in the Long Island region. SBU also manages and performs joint research with Brookhaven National Laboratory, the only Department of Energy Laboratory in the Northeast, and shares doctoral programs with Cold Spring Harbor Laboratory, a world-renowned molecular biology institute. Home to the Emerson String Quartet, the Jackson Pollock House in East Hampton, New York, the Humanities Institute, and the Southampton Arts Program, and with endeavors that extend to the Turkana Basin Institute in Kenya and the Ranomafana National Park in Madagascar, SBU sustains an international reputation that cuts across the arts, humanities, social sciences, and natural sciences.
Stony Brook University/Research is an Equal Opportunity /Affirmative Action Employer. We encourage all to apply including individuals with disabilities and protected veterans.
If you need a disability related accommodation, please call the University Human Resource Services Department at (631) 632- 6161 or the University Hospital Human Resources Department at (631) 444-4700. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (631) 632- 6350. It can also be viewed on line at the University Police website at http://www.stonybrook.edu/police .
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Bursar/Student Accounts-Stony Brook University
Schedule: Full-time Shift: Day Shift Shift Hours: 8:30 am - 5:00 pm Pass Days: Sat, Sun
Posting Start Date: Sep 6, 2019
Posting End Date: Sep 21, 2019, 3:59:00 AM
Salary: Commensurate with experience within the range of $70,000-$90,000.
Salary Grade: SL3
Appointment Type: Temporary
Internal Number: 1902433
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.