Maslon LLP, a prestigious law firm in Minneapolis, MN has an opportunity for an Application Support Specialist to join a growing Information Technology department. This role is responsible for delivering exemplary level of service and proactive guidance on best practices for using the firms core technology tools.
Provide support of the Firm’s core application suite, operating system and general computing environment including Windows 10, Office 365, NetDocuments and PowerPDF
Provide proactive support and consultative guidance to Attorneys and Staff on best practices for using the firm’s core technology tools.
Serve as an escalation point for advanced application/system issues and escalates as needed to other team members.
Identify and recommend technology, process and policy improvements to achieve and deliver higher quality service and best practices for using the Firm’s technology.
Assist with the evaluation, selection and implementation of new desktop application products by assisting in software rollouts, pilot programs and building launch materials as to support the rollout of new software applications.
Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
Assists in the administration of the Firm’s file sharing, document management system, intranet and extranet.
Bachelor’s degree and/or equivalent combination of education, training, and experience.
3 - 5 years of experience in a law firm setting or in software support, integration, testing and deployment with an emphasis on maintaining and supporting Windows desktop environments.
Experience with Microsoft Office Applications (Microsoft Office 365, NetDocuments, PowerPDF, Workshare, Intapp Open & Conflicts, VMware Horizon Virtual desktops and Windows 10 preferred).
Excellent customer service, interpersonal communication and analytical and problem-solving skills
Self-starter, strong time management skills, attention to detail and a commitment to quality.
About Maslon LLP
For more than 60 years, Maslon LLP has provided strategic legal counsel to the business community in Minnesota and nationwide. From general corporate guidance to bet-the-company litigation, Maslon is dedicated to excellence in the practice of law, helping clients achieve their most ambitious goals, and giving back to the broader community through pro bono service and other efforts.
The Information Technology Department at Maslon LLP is progressive and focused on providing exemplary levels of service by delivering responsive and professional technical support, proactively engaging with end-users to educate and advise on how best to utilize technology in their jobs, and by implementing tools and technology that enable our Attorneys and staff to succeed in their roles.