Chicago House empowers persons living with or vulnerable to HIV/AIDS to lead healthy and dignified lives, through housing and compassionate, client-centered support services.
CLASSIFICATION STATUS: Exempt
POSITION DESCRIPTION: Plans, implements, directs and monitors all aspects and services related to the TransLife Center, including these center components: TransHousing, TransSafe, TransLegal, and TransWorks, and TransHealth
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee a department of managers and line staff providing direct services including case management, legal, linkage to care, and resource drop in.
Provide clinical and administrative supervision for TLC Housing Manager, Linkage to Care Coordinator, TransLegal attorney, and program volunteers.
Coordinate with Director of Employment around the implementation of TransWorks Employment Program services.
Develop, implement and oversee programming for the residential housing program and resource center, including On Site Open Medical Consultation, Linkage 2 Care Services, Ryan White Case Management, Employment Services, Legal Services, Life Skills Training, Risk Reduction Counseling, and Psycho-Educational Workshops and Support Groups
Establish and maintain linkage agreements with organizations serving the transgender community that can support and promote gender affirming wholeness and care
Coordinate a Consumer Advisory Board to provide feedback on program protocols, effectiveness, engagement strategies, and education program topics
Develop and monitor yearly budget for the TransLife Center Program (TransHousing,TransSafe, TransHealth and TransLegal.TransWorks program budget is out of the Employment Program budget). Consult on a quarterly basis with the Chief Financial Officer to ensure program costs do not exceed grant funding and compliance with other fiscal funder regulations.
Coordinate data collection, input, analysis and reporting of outcomes, and complete quarterly, bi-annual and annual reports, as per agency and funder requirements.
Work with Chief Program Officer to ensure that program outcome and indicators are being appropriately met.
Create and maintain program outcome reports that can be used to inform program implementation
Serve on Clinical Management PQI Committee and PQI Quality Council:
Coordinate and implement relevant PQI activities within the TLC Program, including review and analysis of case record reports and satisfaction surveys, ensuring collection of client and program improvement outcome data and meeting contractual obligations;
Represent departmental staff concerns, responses, and suggestions on the Quality Council
Ensure data is communicated to all departmental staff and that staff feedback is similarly communicated to Quality Council
Oversee Quality Assurance activities conducted by departmental staff with direct reports who carry caseloads.
Conduct Quality Improvement, including assessing and identifying areas for improvement in program delivery, program/client outcomes, and client satisfaction. Design and implement strategies to address program/client needs, and measure their effectiveness.
Oversee the design and implementation of client satisfaction/needs assessment surveys
Oversee and monitor the department’s critical incident occurrences, including reporting any serious behavior changes of clients immediately to the Chief Program Officer. Report any trends and concerns to the agency’s Risk Management Committee
Monitor the implementation of policy & procedure manuals for programs to ensure consistent and effective delivery of housing and support services and minimum standards of care. Update and streamline policies and procedures as needed and indicated.
Work with department staff to complete reports in accordance with funder requirements, and maintain all necessary statistics for report completion
Communicate with federal and local officers to monitor TLC projects and ensure that projects are meeting funder expectations and scopes.
Assist and support the Development Department with new trans specific grant proposals
Assist and support with ensuring compliance and fidelity to COA standards.
Other duties as assigned
Transgender culturally competent, transgender or gender non-conforming identified preferred
Three to five years of management experience; housing experience a plus
Master’s degree in Social Work, Public Health or related field, clinical licensure preferred
Knowledge of mental health, disabilities, substance use, LGBTQ communities, harm reduction, trauma informed care, and the criminal justice system strongly preferred
Working knowledge of Motivational Interviewing, and Housing First interventions
Demonstrated excellent oral and written communication skills
Ability to work independently
Bilingual / Bicultural preferred.
Proven ability to collaborate successfully across diverse cultural and social communities
Chicago House is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, sex assigned at birth, arrest record, HIV status, or any other characteristic protected by applicable federal, state or local laws.
About Chicago House and Social Service Agency
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House services are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.