Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.
About the role
The Loan Servicing Specialist is responsible for performing a variety of loan servicing tasks under the Home Lending department. Team member's primary function will be to provide quotes to performing and non-performing accounts. Functions include answering questions pertaining to all areas of loan servicing.
Generation of Quotes – Home Equity Quotes is responsible for providing payoff, paydown, or reinstatement quotes to internal and external customers for various portfolios
Performing Quotes - Provide customers, authorized third parties, or internal departments payoff or paydown figures via fax or mail
Default Quotes – Provide customers, authorized third parties, or internal departments payoff or reinstatement figures via fax,e-mail, image capture, or mail
Restrictions– Cancelling or updating demand restrictions based on the customer's request
Reviewing and processing various control reports
Responding to routine attorney or internal department inquiries and preparing quotes to department procedures
Assist with other areas of Remittance and Communications Operations functions as needed
Market Skills and Certifications
Completed at least 2nd year in college
At least 1 to 3 years of relevant experience; with loan administration experience an advantage
Experience in home mortgage is preferred
Good team management skills, problem solving skills, time management skills
Must be able to adapt to assignments quickly
Ability to manage multiple tasks under pressure.
Ability to manage time and meet or exceed all deadlines
Working knowledge of MS Excel, MS Word; Microsoft Access is preferred
Experience with MSP, Imaging and Content Management Platform (ICMP) and other mortgage related applications is preferred
Previous Risk and/or Analytical experience is an advantage
Demonstrate strong negotiation, communication & presentation skills
Amenable to work on the night shift, shifting schedules, and holidays
Amenable to work in Mckinley Hill, Taguig City
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50226BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo