Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
About the
Role
Loan Servicing Specialist 3 for quotes processing is responsible for performing a variety of loan servicing tasks under the Home Lending department. Team member's primary function will be to provide quotes to performing and non-performing accounts. Functions include answering questions pertaining to all areas of loan servicing.
Responsibilities
Generation of Quotes – Home Equity Quotes is responsible for providing payoff, paydown, or reinstatement quotes to internal and external customers for various portfolios.
Performing Quotes - Provide customers, authorized third parties, or internal departments payoff or paydown figures via fax or mail.
Default Quotes – Provide customers, authorized third parties, or internal departments payoff or reinstatement figures via fax, e-mail, image capture, or mail.
Restrictions– Cancelling or updating demand restrictions based on the customer's request.
Reviewing and processing various control reports
Responding to routine attorney or internal department inquiries and preparing quotes to department procedures
Assist with other areas of Remittance and Communications Operations functions as needed
Primary (what she/he does 60% of the time)
Research and resolve escalated quote questions and issues
Track and monitor inventory on an ongoing basis for compliance and reconcile discrepancies
Update tracking systems as necessary to ensure accurate production activities are captured and reported
Conduct trainings, complete audits and discuss stats with the LOB
Attend trainings (process related or company initiated) and pass assessments when applicable
Participate in company initiated activities
Assist in reports generation and analysis
Achieve / exceed the set productivity targets
Complete tasks within process specific TAT
Meet/exceed quality targets
Is supportive of the team and contributes to it in an individual capacity
Works with Team initiatives, Analyze practices and looks at improving process
Market Skills and Certifications
Completed at least 2nd year college without back subjects
Amenable to work during night shifts
Strongknowledge of windows & Excel - Using pivot, Vlookup, tracing formulas, etc
Manages basic information clearly in the written and oral form
Demonstratesgood command over English language
Detailoriented and able to multi-task to accomplish tasks effectively
Analyzescomplex data and make decisions for final reconciliation
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 50227BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo
