Cox, Castle & Nicholson is looking for a Learning and Applications Specialist to join our team. Under the direction of the Systems Manager, this position will assist with the support and adoption of firm technology and applications as well as provide training and related initiatives to improve the end-user experience. This position is all about helping our users succeed through efficiencies and automation. We are looking for someone that is technical, creative, and customer-centric that enjoys problem-solving and is a quick learner with exceptional communication skills. This position can be based out of our San Francisco, Los Angeles, or Orange County Office.
Work with Helpdesk, Support, and Network teams to resolve recurring issues, identify opportunities for training, and create solutions to user challenges.
Engage with users and understand the needs of their jobs. Assist in identifying opportunities to leverage technology to improve efficiencies.
Keep apprised of upcoming software releases and provide input on configuration and deployment.
Assist in the evaluation of new software, ensuring configuration of applications align with user perspective, workflows, and requirements.
Deliver technology training for all firm standard applications, for both onboarding employees and existing Attorneys and Staff. Training delivery includes classroom, virtual and remote sessions, and one-on-one coaching.
Provide input into and execute technology learning plans as directed by the Systems Manager.
Participate in the rollout of new or upgraded technology. Communicating with pilot groups, aligning design and configuration with best practices and feedback from users, and promoting adoption.
Create, publish, and maintain learning materials including user manuals, quick reference guides, eLearning, and online help for self-service on firm applications for use on multiple devices.
Communicate with users via telephone, email, virtual meeting, etc. to provide coaching, support, and training.
Support the Windows 10 desktop and line of business applications. Research and troubleshoot user questions and software application issues.
5 years prior experience working in a law firm or professional services industry.
Advanced knowledge of Windows-based systems and Microsoft 365 (Office), document management systems (iManage Work 10 strongly preferred), document lifecycle applications; Forte, DocXtools, Change-Pro. Document assembly; Power PDF or Adobe Acrobat.
Experience with LMS systems and e-learning tools helpful.
Curious about new technologies and able to learn new software quickly.
Knowledge of application customization and integration (nice to have but not required).
Certifications such as Microsoft MOS, LTC4, etc. (nice to have but not required).
Highly customer-centric, with the ability to engage with users and establish credibility.
Excellent work ethic committed to delivering high-quality work.
Excellent speaking, presentation, and communication skills.
Creative thinker with troubleshooting/problem-solving abilities and strong attention to detail.
Ability to be flexible when things don’t go as planned, keeping cool in high-pressure situations.
Ability to manage classroom instruction and keep groups on time and on topic.
Ability to work independently on assigned tasks, while actively collaborating and working as part of a distributed team.
Strong documentation and procedural skills.
Occasional after hours or weekend work required.
Committed to your self-growth and improving your own skills.
About Cox, Castle & Nicholson
Cox, Castle & Nicholson LLP was founded in Los Angeles in 1968, with the goal of providing superior and comprehensive legal services to businesses, institutions, and individuals in all aspects of the real estate, finance, and construction industries. Cox, Castle & Nicholson is now one of the largest full-service law firms specializing in real estate in the United States, and has over 130 transactional and litigation attorneys in our Los Angeles, Orange County, and San Francisco offices.