Customer Service Representative AdventHealth Daytona Beach
Location Address:770 W Granada Boulevard Ormond Beach, FL 32174
Top Reasons To Work At AdventHealth Daytona Beach
Career growth and advancement potential
Health Insurance Coverage
High quality of life with low cost of living on the shores of sunny Daytona Beach, FL.
Work Hours/Shift:
Full Time, Days
You Will Be Responsible For:
Answering incoming phone calls.
Responsible for resolving patient inquiries or complaints.
Responsible for collecting patient payments over the counter and by phone.
Setting up payment arrangements for bill balances.
Responsible for the opening, sorting and distribution of incoming mail.
Responsible for processing and entering corrected addresses into the patient accounting system.
System noted for addresses not found.
Responsible for handling attorney requests.
With signed patient release form, faxes or mails itemized statements & UB04â™s.
Responsible for adding insurance to patient accounts.
Enter collection action code (IU) to notify biller of new insurance or Work Item 1705 in Cerner Patient Accounting.
Researching information on a patient account.
Follow through with appropriate areas for complaints.
Returning patient phone calls in response to messages left.
Handling walk-in patients.
Maintain ongoing education of policies, contracts and rules/regulations for insurance companies, managed care payers and patients.
Other duties as assigned by the Customer Service Manager, Assistant Director or Director of PFS.
Qualifications
KNOWLEDGE AND SKILLS REQUIRED:
Proficiency typically reached via on the job training and orientation within 1 year.
Bi-lingual preferred.
EDUCATION AND EXPERIENCE REQUIRED:
High school graduate.
One (1) years' minimum experience preferred in a call center setting with knowledge of Medical Insurance billing process.
GENERAL SUMMARY:
The PFS Customer Service Representative will be responsible for the management of incoming phone calls, walk in patients, and incoming mail. Under the direction of the Customer Service Manager and with guidance from the Customer Service Team Lead, will be responsible for handling all functions relative to these areas. Responsible for providing support and service to all AHS Facilities in the North Florida Regional Market.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
