Katten is a firm of first choice for clients seeking sophisticated, high-value legal services in the United States and abroad. Our nationally recognized practices include corporate, financial services, litigation, real estate, environmental, commercial finance, insolvency and restructuring, intellectual property, and trusts and estates. Our more than 650 attorneys serve public and private companies, including a third of the Fortune 100, as well as a number of government and nonprofit organizations and individuals. We provide full-service legal advice from locations across the United States and in London and Shanghai.
Summary for the Client Service Manager
Katten is hiring for two (2) Client Service Managers to join our Firm. The Client Service Manager (CSM) is responsible for managing the relationship between assigned practices and the Marketing and Business Development Department (MBD) as well as providing support for a variety of MBD activities. This position will work alongside other Client Service Managers and Marketing, Communications and Business Development professionals, under the direction of the Director of Marketing, Director of Business Development, Chief Marketing and Business Development Officer and practice group leaders. One Client Service Manager will support Real Estate, Structured Finance, Public Finance and Aviation Finance (“assigned practices”). The second Client Service Manager will support Financial Markets and Funds, Financial Markets Litigation and Enforcement and Commercial Finance (“assigned practices”).
For the assigned practices, the CSM is the primary point of contact for all marketing and business development requests and they work with their MBD colleagues as an integrated team to ensure lawyers receive high quality work product and a seamless service experience. In addition to providing relationship management and general marketing support, the CSM is expected to maintain a strong working knowledge of the assigned practices’ capabilities, experience, clients and individual lawyers’ expertise.
The Client Service Manager positions can be located in either the Chicago, New York or Washington, D.C. office.
Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Act as the MBD point of contact for lawyers from assigned practices, bringing fellow MBD colleagues into requests where needed and supporting certain activities autonomously.
Develop and maintain strong, productive working relationships with lawyers in assigned practices.
Develop and maintain a thorough and specific understanding of the capabilities of assigned practices, including prior experience, clients and industries served, and distinguishing characteristics.
Provide input and support on a variety of marketing and communications activities to ensure appropriate strategies and positioning are reflected, including: directory listings, rankings and award submissions (Chambers, etc.); events; marketing collateral materials; and thought leadership, among others. Responsible for the implementation of certain marketing and brand building plans.
Proactively identify opportunities in assigned practices for external promotion or client development activities, and work with appropriate MBD functional team members to execute on vetted opportunities.
Support practice group leaders in the development and implementation of business and/or brand building plans.
Manage practice marketing budgets, including regular reporting to practice leaders.
Partnering with the pitch and proposal team, actively participate in RFP kick-off calls to help establish the response strategy for assigned practices.
Work with the Firm’s public relations team to identify and leverage deals and case wins, industry trends, client relationships and other information appropriate for media outreach.
Work with events team and attorneys in assigned practices to develop client events and proprietary programming.
Evaluate sponsorship opportunities, potential strategic alliances and partnerships.
In coordination with the Business Development team, support Firm-wide Business Development programs, including: Client Feedback; Client Service Teams; and lateral partner integration, as needed.
Knowledge, Skills and Abilities
Bachelor’s degree in Marketing, Business or related field, and five or more years’ related experience are required. Prior experience working in a large law firm is strongly preferred as is experience supporting practices.
Knowledge of services and capabilities of legal practices. Must develop credibility by building upon that knowledge, specific to the practices supported at Katten. Basic understanding of the business of law firms.
Outstanding interpersonal and relationship development and management skills. Must be able to develop meaningful, substantive relationships with a diverse group of attorneys and cultivate them over time. Must be similarly skilled in developing relationships with MBD colleagues and working effectively across functions within the department.
Strong verbal and written communication skills and the ability to communicate with courtesy and diplomacy.
Maturity, professionalism and the ability to exercise independent judgment in the handling of complex relationships and competing priorities.
Superior client service skills and instincts, including responsiveness, ownership, urgency, excellence, positivity and a solutions-orientation.
Interest in working in an evolving environment and ability to maintain a positive attitude as a contributor to that change.
Ability and availability to regularly travel to other Firm locations.
Ability to understand and support the Firm and Department’s goals, services, culture and strategy in order to represent the Firm and the Department in a positive, professional manner.
Ability to occasionally retrieve and distribute marketing-related materials, written documentation, or office supplies weighing up to 20 pounds.
We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution; transportation fringe benefit program; back-up care option; generous paid time off policy; and long-term and short-term disability policies.
Katten will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of Article 9 to Chapter XVIII of the Los Angeles Municipal Code.
Katten Muchin Rosenman LLP is an Equal Opportunity Employer/AA-M/F/SO/Disability/Veteran.
Internal Number: 6244
Katten is a full-service law firm with more than 600 attorneys in locations across the United States and an affiliate in London. We strive to be a firm of first choice for clients seeking sophisticated, high-value legal services nationally and globally. While Katten offers an extensive range of legal services across numerous industries, our core areas of practice include corporate, financial services, litigation, real estate, commercial finance, intellectual property and trusts and estates. Among our clients are a wide range of public and private companies, including a third of the Fortune 100, as well as a number of government and nonprofit organizations and individuals.
The firm has a uniquely flexible and entrepreneurial culture that fosters partnerships with our clients. Knowing the law is not enough. We understand our clients’ business objectives and address their legal needs in a manner that is consistent with the “big picture.” We have earned a reputation for being trusted business advisors, and we demonstrate our value every day in the successful results we achieve.
Katten further understands the advantage of diversity within the firm, and is consistently honored ...for its diversity program. We value the talents and perspectives of our diverse teams of attorneys, which enhance our ability to successfully serve our clients.
Katten and its attorneys serve the community with the same unwavering dedication, commitment to hard work and legal excellence that they bring to all matters handled by the firm. Through our pro bono program, attorneys and other legal professionals give their time, resources and talent to serve individuals and organizations in need, to engage in important national litigation, and to partner with local legal service providers to ensure access to the justice system.
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