Fisher Phillips, a national employment and labor law firm, is seeking an experienced Knowledge Management Coordinator to join its thriving KM team. This position can be based in any state in which we have a Fisher Phillips office.
Under the direction of the Director of Knowledge Management Innovation, the primary role of the KM Coordinator consists of supporting the development and maintenance of the firm’s SharePoint intranet content, KM databases, and related work. The KM Coordinator will help champion firm-wide knowledge sharing so that the firm’s know-how, information and experience is shared with attorneys, employees, clients, and partners. The KM Coordinator will also assist the KM department in its reporting, record-keeping, and administration.
Help practice areas and administrative departments manage their content on the firm’s SharePoint Online intranet and help practice areas and administrative departments collaborate via customized SharePoint Online and/or Teams sites.
Perform routine data entry and updating of content on various SharePoint intranet sites. This includes, but is not limited to administrative calendars, lists, spreadsheets, and databases.
Help client teams collaborate by, among other things, creating client-specific intranet pages.
Maintain the KM department’s vendor accounts and collaborate with the firm’s Technical Training and Development Specialist to coordinate training sessions for our attorneys and staff.
Provide training for intranet content owners on SharePoint tools and resources.
Work with developers to develop custom solutions for intranet sites.
Respond to feedback and inquiries regarding intranet content and KM services.
Record and post minutes for KM department meetings.
Coordinate meetings (both internal and external).
Track vendor invoices and spending to ensure projects stay within budget.
Maintain and update the KM department calendars including coordinating meetings, appointments, due dates, paid time off schedules, and tasks.
Maintain KM department OneNote notebooks and Teams channels.
Coordinate and order materials for department events and projects.
Perform other duties as assigned.
Skills and Abilities
Excellent customer service skills with an unwavering “can-do” attitude.
Excellent interpersonal skills and the ability to communicate professionally and effectively to all levels of personnel.
Strong organizational skills with the ability to multi-task.
Ability to meet critical deadlines.
Ability to remain calm under pressure.
Exceptional computer skills with the ability to learn new software applications quickly.
Must be proficient in the applications listed in the “Computer Skills/Office Equipment” section below.
Ability to work independently and to collaborate as part of a cross-functional team.
High aptitude for analytical thinking and problem solving based on analyzing facts.
Ability to adhere to firm policies and procedures.
Strong verbal and written communication skills.
High level of responsiveness – must be able to respond quickly and effectively to questions and requests from all levels of firm personnel.
Ability to interpret and follow through to completion, a variety of instructions.
Ability to self-start and take the appropriate initiative daily.
Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines, and complete assignments logically and accurately.
Education / Experience
Four-year college/university degree or equivalent experience.
Experience working in a law firm, preferably in a KM or Library role, is desirable.
Computer Skills / Office Equipment
Excellent computer skills, with an ability to learn new software applications quickly and be proficient in most of the following applications: Word, Excel, PowerPoint, Access, Outlook, OneNote, and Internet Explorer. Experience with/knowledge of SharePoint, iManage/Interwoven/Autonomy Document Management System (including FileSite) strongly recommended. Able to operate all common office equipment, such as multi-line phone, printer, copier and scanner.
No relocation costs. Principals only; no calls please.
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.
About Fisher Phillips
Since 1943, the attorneys at Fisher Phillips have been committed to providing value to our clients. We do one thing - represent employers in labor and employment matters.
Our clients know their legal problems will be treated as business problems and that we strive to help them avoid legal problems. We believe the lawsuit that’s never filed is a better win for a client than a costly defense verdict.
Although skilled and tenacious advocates, our attorneys recognize that the most aggressive and expensive approach may not always be the best solution to a client's problem. We seek to identify the client's primary business objective, design a solution to fit the objective, and implement that solution in the most efficient manner possible.
By performing compliance audits, providing the right policies, procedures and training, and offering thoughtful advice and counsel, we assist clients in preventing employee claims and lawsuits, government investigations, and union organizing activity.
We’re in the client service business and know that many labor and employment problems arise without much warning and require an immediate response. We meet deadlines and provide plenty of adv...ance time where client review of documents is needed. And we communicate with our clients in plain English.
Founded in Atlanta,our attorneys practice before state and federal courts and administrative agencies in virtually every state.