Schwabe, Williamson & Wyatt, a leading Pacific Northwest law firm, is seeking an experienced Knowledge Management Solutions Analyst in the Portland, OR office. This position is responsible for developing and maintaining systems needed to support and further the objectives of the Knowledge Management (KM) department, firm, and our clients, through collaboration and innovation. This position is full-time and will report to the Director of Knowledge Management.
Duties and Responsibilities:
Lead and provide primary support for the firm’s collaboration dashboards (HighQ). With direction from the KM Director and Innovation Lab, design site architecture, collaborate with document automation specialist and/or litigation support specialist on best practices for building a site, ideate on data visualization options, build all site components, test, provide content support, lead training, archive sites and content as needed, and provide lead technical support system-wide, collaborating with IT as needed.
Electronic resources management for KM systems including design, build, implementation, training, maintenance, and logins. Provide access control either through single sign-on or IP authentication, and troubleshooting including but not limited to, integrated library system (EOS), reference tracking system (REFTracker), all legal and business research resources and subscriptions, and department document management system (iManage).
Provide intranet support for KM including design, development, testing, content support and ongoing maintenance. Collaborate with IT on best practices, ensuring content is stable, well designed, effective to use, up-to-date, and properly maintained.
In collaboration with other departments, design, develop, and support other database systems as assigned.
Catalog and classify all materials in the collection, regardless of format, ensuring accuracy and compliance with national and local standards for bibliographic control. Establish cataloging and classification policies for department materials.
Educate attorneys and staff in the use of research and related resources, and participate in the ongoing maintenance and training of courses offered in our Learning Management Software.
Assist the KM Director with administrative responsibilities as assigned.
Support and market the KM initiatives and participate in special projects.
Provide backup coverage for other KM Staff, including but not limited to:
Provide reference services including document delivery, selection of appropriate resources, interlibrary loans, and other reference tasks as assigned.
Coordinate ordering of requested resources.
Generate packages of background information on potential individual and business clients, evaluate risk, and make recommendations based on established guidelines and procedures.
Knowledge, Skills and Abilities:
Must possess a thorough knowledge of systems and databases as normally acquired through a Master's degree in library/information science.
Proficient with web, intranet/extranet and database design and application technologies; experience with SQL required; knowledge of HighQ strongly preferred.
Understanding of Dublin Core or similar metadata initiatives and applications.
Ability to apply LC classification schemes and knowledge of AACR2, RDA, LC subject headings, MARC, and other library standards; experience with public access catalogs and OCLC – knowledge of EOS strongly preferred.
Knowledge of basic legal reference resources and excellent online research skills including Lexis, Westlaw, Bloomberg, courts and dockets, business and corporate databases, public records databases, and other online and internet resources.
Proficient with multiple personal computer applications, especially Microsoft Office.
Highly dependable, punctual, and able to provide high-quality service in a fast-paced environment; highly developed service orientation.
Ability to work independently with minimal supervision and as a team member.
Excellent organizational and analytical skills; must have the ability to retain and manage a high level of detail.
Must be able to quickly prepare and deliver written and verbal reports to attorneys, staff, and management.
This job may include interoffice travel for in person training sessions and relationship building. Currently due to COVID, there is no travel requirements at this time.
Master’s degree in library/information science from a graduate program accredited by the American Library Association, or an equivalent combination of education and experience that ensures the ability to perform the essential job functions.
Experience with web, intranet, and extranet/collaboration dashboard design and application technologies, preferably in a corporate or law firm environment.
Proficiency with standard classification and cataloging rules and procedures.
Excellent research skills.
Computer/internet skills with proficiency in MS Office and Adobe Acrobat and use of various online research databases.
Excellent verbal and written communication skills.
Schwabe, Williamson & Wyatt provides a team-oriented working environment, offering competitive salaries and excellent benefits including medical, dental, vision, life, LTD, 401(k)/profit sharing retirement, tuition reimbursement, EAP, transit subsidy, and paid time off.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, age, sex, disability, marital status, sexual orientation, gender identity or other status protected by law.