The Senior Liability Claims Adjuster is responsible for partnering with our third party claims administrator and insurers in directing the claim investigation process. This includes evaluating claims with respect to liability, causation and damages; developing a resolution strategy; and fairly and equitably bringing claims to closure. This position primarily focuses on general liability, product liability, auto liability, cargo claims, and property claims brought against the company, but may also include workers compensation.
Work in conjunction with the third party administrator (TPA), assuring that they have the information for contacts and that the Customer Service instructions are followed regarding interviews, review of records of claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary information and determine extent of company's liability
Review available insurance policies to verify applicable coverage and limits
Monitor the TPA file for appropriate and well developed action plans for timely and cost effective resolution of claims according to company practices and procedures
Establish and maintain accurate reserves and related financial information within authority limits
Establish and maintain electronic diaries for timely follow up of claim activities
Thoroughly document all work activity and records in RiskConsole (claims software system for Property and Cargo claims). Attach documents to TPA system to maintain paperless claim files.
Coordinate with Quality Control personnel for timely and appropriate product testing to (1) confirm the product manufacturer and (2) thoroughly test, inspect, and evaluate the product to verify whether or not any defects in the product may have contributed to the incident
Manage litigated claims in coordination with both in-house and external counsel according to company practices and procedures
Resolve claims promptly and equitably. Ensure releases, proofs of loss or compensation agreements, and dismissals are documented in the file prior to closure.
Develop and maintain professional working relationships with existing vendors (attorney firms, investigation companies, etc.) and establish new relationships as needed
Comprehend and apply multiple state laws and procedures as applicable to management of claims
Participate in monthly/quarterly claim review meetings
Assist in compilation and analysis of claims data for various internal and external reporting
Assist manager in developing comprehensive, streamlined guidelines and procedures for handling claims
Attend conferences and training sessions (internal and external) as assigned by manager
Core Skills and Qualifications: The ideal candidate must possess all of the following:
Requires one of the following:
Bachelor’s degree and four (4) years of liability claims experience, OR
High school diploma or equivalent and seven (7) years of liability claims experience
Comprehensive knowledge of and experience investigating, managing and resolving all types of complex liability claims, including litigated claims
Demonstrated ability in handling complaints, resolving conflicts and negotiating with others
Demonstrated knowledge of advanced industry terminology and a working knowledge of claims software systems
Demonstrated knowledge of multi-state liability laws and best practices
Excellent verbal and written communication skills at all levels of the organization
Ability to utilize business sense and creativity to develop new ideas and solutions
Organizational skills including the ability to prioritize workload to meet deadlines
Ability to collaborate with team members
Ability to travel up to 10% domestic travel – locally and overnight
Ability to obtain and maintain a valid driver’s license
Requires a favorable motor vehicle report upon hire
Overview: As the manufacturer of Dart® and Solo® brand products,Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
If you experience difficulty applying online, you may call (833) 472-3278 or email us at HRConnect@dart.biz for assistance.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Additional Salary Information: Salary is based on overall experience and qualifications.
Internal Number: 97128
About Dart Container
Dart Container Corporation, founded and headquartered in Mason, Michigan, sets the Industry Standard of Excellence in the development, manufacture and distribution of innovative foodservice packaging solutions. Dart manufactures cups, plates, containers, lids and straws made from such materials as expanded polystyrene foam, solid polystyrene, polypropylene, polyethylene terephthalate (PET), paper and sugar cane. From its humble origins as a machine shop in Mason, Dart has expanded across the globe to include more than 40 locations in seven countries. Dart has about 15,000 employees worldwide.