Williams Mullen is seeking a Helpdesk Analyst who will, under minimal supervision and according to established policies, procedures, and detailed instructions, provide Level I & II Help Desk support to attorneys and staff of networked computer systems across a broad base of applications. Analyze and solve problems while being proactive in resolving issues across a multi-site enterprise. Interacts daily with the employees and IT team members to assist in the resolution of internal customer problems and/or questions in a timely and accurate manner. Ability to document in detail all reported issues through resolution. Position Responsibilities: Partner with teammates and other coworkers to identify and resolve issues and problems, and make improvements
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