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Senior Specialist, Associate Relations
GENERAL PURPOSE:Mitigate risk for the company and drive engagement by managing timely response to associate concerns raised through the Open Door channels. Execute prompt, timely, thorough and proactive response to Alertlines, 3rd Party Charges, Associate correspondence, Social Media, or any actionable trends identified through Case Management requiring on-site and/or remote investigative activity. Provide AR support for critical incidents such as suicidal associates, domestic violence, or passing of an associate. An active consultant and member of the Threat Response Team. Coach and counsel field/store management on managing associate relations issues as needed. Facilitate Key People Processes and Approachable Leadership training or Deep Dive Climate Survey
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