Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking a Technology Training Coordinator in the Information Technology department reporting to the Technology Training & QA Manager.
The position will reside in the Washington, DC office and will be responsible for providing training and support to end users on various software applications and firm technology initiatives. The Technology Training Coordinator is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, efficient and effective department operations, and an atmosphere of continuous improvement.
Key responsibilities of this position include:
Train personnel on the basic and advanced functions of the core and specialized legal applications used by the firm using such methods as online group and one-on-one training, in person group instruction, and demonstrations when necessary.
Train new personnel in-person and across the firm using distance learning tools.
Identify educational requirements by working with the Technology Training team, local IT, analyzing help desk reports, and classroom feedback.
Maintain scheduling and attendance with the Firm Training Scheduler and customize training programs as necessary for international office personnel.
Under the supervision of the Technology Training and QA Manager, develop and maintain training materials related to the training of applications and systems used by the firm including eLearning solutions as well as assisting in the testing and documentation of applications and settings for new systems and software.
Under the supervision of the Technology Training and QA Manager, test new and updated software applications to ensure that they work as expected and are user-friendly.
Participate in available professional development activities; monitor publications and other sources of information for trends affecting the department's performance.
Handle additional technical support tasks and project work in the office as requested by the IT Support Manager.
Akin Gump Strauss Hauer & Feld LLP’s reputation as an outstanding, service-oriented global law firm begins with our people. Collegiality, Commitment, Excellence, Integrity and Intensity are the core values and guiding principles behind how we approach our work and how we approach working with each other.
The diverse talents and essential contributions of our professional and administrative staff and paralegals are one of our strongest assets. We seek to attract, develop and retain the very best professional and administrative talent in the legal services industry by providing a dynamic work culture that promotes respect, diversity, collaboration, service and growth. We also offer comprehensive benefits designed to help our employees balance their work/life responsibilities, as well as continuing professional development opportunities. The long tenure of our employees speaks to the strength and appeal of our culture and values.
We recognize that people desire to be part of something, to make a difference. Our professional and administrative staff not only team with our lawyers to provide stellar service to our clients, but also work side by side with our lawyers to make a diff...erence in our communities by tutoring and mentoring children in local schools; donating clothes, goods and other services to those re-entering the workforce or in need; and participating in fun-runs and other fundraisers for various charitable causes.
If you are interested in learning more about the work we do, our offices and available administrative and professional staff positions, we invite you to explore our website at www.akingump.com