NAELA's CareerCenter

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Student Accounts Collections Specialist

The employee maintains past due tuition accounts, contacts students by phone, e-mail and mail, monitors student accounts, prepares accounts for collections, as well as assisting with student payments. The employee will also maintain and assist students who are entering repayment of Federal Nursing and Perkins loans, and assignment of Perkins loans.  In addition, the employee will interact with both employees and students in discussing accounts and processing payments and deposits.

The employee must also understand and embrace the mission of Catholic higher education and must commit to the mission, goals and objectives of Holy Family University in word and deed.

Essential Duties and Responsibilities:

• Responsible for working with students on payment arrangements and managing balances prior to sending them out to collections
• Coordinate with students to stay on track to avoid defaulting on Federal Nursing and Perkins loans
• Assist with the assignment process of Federal Perkins loans
• Ensure acceptable rates of recovery on Federal Nursing and Perkins loans
• Recommend the placement of delinquent accounts to outside agencies for collection effort and/or litigation to the Director of Student Accounts after pre-collect steps have been exhausted
• Timely research and reply to all inquiries and requests for information from various collection agencies, attorneys, the US Department of Education, other University departments, credit bureaus and Bankruptcy courts
• Diligently record information about discussions with students, financial status, etc on STRK screen in Colleague system
• Work with a sense of urgency while maintaining accuracy
• Backup to Student Account Services team with student payments, deposits and end of day settlement, while following federal and state laws required for higher education institutions including FERPA
• Communicate clearly with borrowers, team, and others using a courteous, pleasant tone in both written and verbal communications
• Regular attendance and arriving on time for scheduled hours 

Qualifications:

• High School diploma is required, Bachelor’s degree with a concentration in business or finance is preferred  
• Prior work experience in collections and/ or customer service call center are a must. 
• Prior higher education work experience preferred

Required Knowledge Skills and Abilities:

• Knowledge of and ability to follow university policies and procedures. 
• Ability to establish and maintain effective working relationships with the campus community. 
• Extensive computer skills required, including intermediate knowledge of Excel, MS Word, Windows and client server system (Ellucian Colleague preferred).  
• Strong interpersonal, verbal and written communication skills
• Attention to detail, planning and multi-tasking skills and self-motivation.
• Ability to work as a team player
• Sensitivity to matters of confidentiality
• Knowledge of Fair Debt Collection Practices and other regulations.
• Ability to accept performance feedback in a professional manner

Qualified candidates may apply by sending a resume, a cover letter that addresses the responsibilities and requirements described above and desired salary. Review of applications will begin immediately and will continue until the position is filled. For fullest consideration, send all applicant materials to careers@holyfamily.edu.