The candidate must have legal industry experience, be organized, proactive, and provide white glove service to attorneys and staff. This individual will be the main point of contact for all information technology and training requests and questions in our New York office. It is essential that this individual is capable of being self-directed, and able to resolve incidents and requests related to the firm’s technology quickly, and efficiently
Provides general user support (including hardware and software support) of various information technology functions.
Serves as subject matter expert in specialized legal applications and technology.
Designs and conducts new hire or roll-out IT training via classroom or distance learning for Firm applications.
Drafts and prepares all documentation required for assigned projects.
Communicates product developments and technical specifications to various audiences throughout the Eisner environment.
Leads new application product and/or systems analyses/testing.
Reconfigures/customizes applications as directed by management to meet user specifications.
Collaborates with clients, management, and other firm specialists, to configure/support extranets and other applicable client-facing technology services.
Performs other related Applications Support Specialist job duties as required.
Experience and Characteristics
In-depth knowledge of desktop applications, including Microsoft Office 365 (Teams, SharePoint, OneNote);
Familiarity with legal applications, such as iManage and eDiscovery platforms;
3+ years of experience in IT/help desk in a law firm environment;
Excellent customer service, follow-up and interpersonal skills;
Superb written and verbal communication skills;
Ability to work independently with little or no supervision;
Ability to work in a fast-paced environment;
Flexible & accommodating to the demands of the firm’s attorneys and the needs of the Firm
Founded in 1999, Eisner, LLP is a business and entertainment law firm with offices in Los Angeles and New York. Our services include sophisticated counsel to businesses and individuals in the areas of entertainment, media and the arts, corporate, real estate, and litigation, from a team of over 40 lawyers committed to providing clients with dedicated and efficient services of the highest quality. Our clients range from start-up ventures to household-name media and entertainment companies, investment firms, brands and influencers, REITs, banks, and high-net-worth individuals and family offices.