Investigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location.
Job Summary
The Claim Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An adjuster who can work on lower complexity claims. May specialize in auto, liability, property or catastrophe claims
Job Description:
Job Level Summary
Requires conceptual knowledge of theories, practices, and procedures within job discipline.
Performs routine assignments using existing procedures.
Receives instruction and guidance and direction from more senior level roles.
Entry level to a professional career progression.
Primary Accountabilities
Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc..
Attends a new employee training program that includes claim processing in various systems, policy and procedures, and company culture and its application to the Claim environment as needed
Handles files with limited authority based on management discretion.
Working Conditions
This position requires the ability to work in high, precarious places between 1 and 33% of the time.
This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).
Travel Requirements
This position requires travel up to 10% of the time.
Education & Licenses
Valid driver's license required plus an acceptable driving record.
Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service.
Basic knowledge and understanding of claim handling process.
Physical Demands
This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.
Additional Job Information:
When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for over 90 years, we have made it our mission to protect those dreams. It's all part of who we are and who we’ll always be… innovative, caring, agile, trustworthy, transparent and passionate. We are a strong, forward-looking company and a proven leader in our industry. And if you are looking to make a difference, we are looking for you.
