We are looking for a motivated, critical thinking and self-starter attorney to join T-Mobile’s Legal Affairs Department. The Corporate Counsel – Customer Operations, will provide consumer protection advice and guidance to our award-winning Customer Care team, working on pre-litigation demands and settlements, assisting with regulatory investigations and developing programs that advance T-Mobile’s business objectives.
Our Team supports a broad array of initiatives across the Company and your role will primarily support the Customer Service organization. Because exceptional customer service is one of the backbones of the Uncarrier strategy, you will interact and work cross-functionally with a wide range of departments, including litigation, marketing, corporate communications, government affairs, regulatory affairs, finance, customer service, compliance, privacy, and more. You will work on initiatives including supporting the full suite of T-Mobile brands and offerings and will develop and advise on compliance programs, fraud investigations, billing operations, fee management, and executive matters.
We are committed to Diversity, Equality and Inclusion and welcome you to join our Team!
T-Mobile has consistently been recognized as a Best Place to Work thanks to our team of diverse and multi-talented self-starters; and has been recognized as a Best Place to Work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row; a designated Military Friendly Employer by Military Friendly for eleven years running, and with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward and make who we are as a Company.
What you’ll do in your role:
Provide day-to-day legal guidance, oversight and recommendations, and manage resolution of legal disputes in the context of T-Mobile’s consumer facing operations.
Investigate and draft responses to agency complaints and customer demands.
Drive departmental initiatives, including the development or redesign of legal support processes to increase efficiencies and better align to the needs of the business.
Develop and implement training and quality programs, legal policy documents and templates, and other materials to support the Customer Care team.
Analyze data to identify issues and trends that present legal or compliance risk to the company, then work with appropriate stakeholders to develop and implement remediation measures where necessary.
Be an “Uncarrier” lawyer – everything you do is with a client and customer-focused, solution-oriented approach.
Qualifications
A U.S. law degree and admission to at least one state bar required.
Legally authorized to work in the US.
4 years’ experience as a business attorney, preferably in-house and/or in a law firm, ideally working on litigation/dispute resolution
Quick learner with flexibility, initiative and resourcefulness to take on matters in new areas.
Excellent written and oral communication skills.
Strong analytical, drafting, negotiation, and research skills.
Able to handle diverse projects in unrelated areas.
Ability to operate independently and effectively in a dynamic environment.
Client-oriented with a high comfort level working with demanding clients.
Ability to collaborate and team-up with other legal and business professionals in a complex organization with a focus on delivering results.
Excellent business judgment, and a proven ability to juggle multiple competing priorities.
Prior telecommunications and/or program management experience a plus.
T-Mobile’s benefits include the following:
Medical, dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant, and a purchase plan that gives you the change to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career!
This is the opportunity to do something special and be part of a company revolutionizing the wireless industry, the Uncarrier. We welcome you to apply today!
The Un-carrier formula is so simple. Love customers. Listen to them. And change the industry to make it better for them. Easy to say, but apparently hard to do, especially if you judge the actions of our competitors. We’re inspired to keep going because of this secret: Customers NOTICE when you put them first. There’s no other explanation for 1.2 million new postpaid account net adds in the last year alone — the highest number reported by any company. 2021 was our best growth year EVER, with 5.5 million new postpaid lines added. This was the most customer growth we’ve EVER delivered and also the most in the wireless industry.We do it with the most capable, empathetic, customer-loving team in the wireless industry. Across Retail, Care, Engineering and more, Team Magenta is the heart, soul, face and voice of this company. T-Mobile thrives because of them. And we’re continuing to grow this team of customer-obsessed heroes. We hired thousands of employees in 2021 and will keep bringing in more diverse talent whose various backgrounds, skillsets and experiences will continue to drive our business.
