Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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University of Washington
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As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Claim Services is a part of the University’s Compliance and Risk Services (CRS) unit. Claim Services works on behalf of the University to protect against financial impacts of accidental loss. Claims Services, as part of Compliance and Risk Services, provides support to all University schools, colleges, and administrative units in the areas of claims management, workers’ compensation, claims recovery, and strategic loss control. As such it plays a critical role in supporting the University mission for teaching, research, and public service.

Claims occur most frequently in the areas of, professional liability, automobile liability, general liability, employment practices, and, workers’ compensation with lower frequency in marine protection and indemnity and first party property claims. The Claim Services staff manage claims in accordance with applicable laws and regulations and pursuant to the delegations granted to the department through the Standing Orders of the Board of Regents.

We have an outstanding opportunity for a Claim Manager.

Under the general direction of the Director of Claim Services, the Claim Manager manages the University’s claims to achieve optimal outcomes for the University and its clients, balancing indemnity paid and expense incurred.

The Claim Manager accomplishes his/her mission by regularly sharing pertinent claims information in a meaningful, constructive way to avoid, reduce, and mitigate risk.  The Claim Manager will manage a variety of claims, including, but not limited to: medical professional liability, employment practices liability, auto liability, general liability, and property claims. Additionally, the Claim Manager may work in collaboration with the University's third party administrators and other consultants in the management of claims.

The Claim Manager is a critical part of the risk management function for the University and its indemnitees and affiliates.

Duties & Responsibilities

Managing claims and lawsuits, including:

•Performing investigations, including in-person and on-site meetings, interviews and site work
•Determining appropriate coverage source for entities and individuals named in claims and lawsuits
•Collaborating with affiliates within legal privileges and insurance program
•Evaluating liability and damages
•Setting and updating reserves accurately
•Analyzing defense and indemnification
•Consulting with experts, attorneys and others
•Communicating clearly and fairly with claimants
•Selecting defense counsel
•Developing and implementing claims action plans
•Managing discovery
•Negotiating settlements within delegated authority; obtaining authority in excess of delegation
•Executing settlement agreements
•Preparing and monitoring a case through trial
•Communicating lessons learned from claims
•Entering claim information consistent with data integrity standards in Claim Services.
• Review, approve and process all legal expenses
•Working with insurance carriers and the University’s broker on property claim recoveries

Work collaboratively on liability claims handled by the University’s third party claims administrator:

•Assigning claims to third party administrator, under the direction of or delegated by the Director of Claims Services
•Providing initial direction to third party administrator for each claim and collaborate on the direction of the claim as it progresses through optimal resolution
•Work with third party administrator(s) on collaboration and meetings with UW stakeholders and indemnitees, investigation techniques, settlement evaluations, negotiations, and UW-specific matters
•Managing payment processes for indemnity and expense incurred by third party claims administrator(s)
•Reviewing and authorizing settlement of claims within delegated authority, as appropriate
•Participating, in conjunction with the Director of Claims Services and others, in the regular evaluation and selection of claims administrator(s)
Reporting and Communicating on Claims and Claim Trends, including:
•Communicating with the Attorney General’s Office, Human Resources, Special Assistant Attorneys General, University schools, colleges and divisions, and consulting professionals. Making presentations to audiences of various sizes on claim trends and risk management.
•Identifying and recommending policy changes related to liability lessons and trends.
•Reporting claims to insurers as needed on claims and fulfilling their communication and timeliness requirements. 
•Reviewing applicable claim information with key departments, both through self-initiation and upon request.

Fulfills claims-related safety and regulatory responsibilities and special projects as assigned, including:

•Serving on relevant University committees as appropriate and as requested under the direction of the Director of Claims Services.
•Providing information to and support for individual indemnitees against whom a claim or lawsuit has been made/filed.
•Providing training and knowledge transfer to others in Claim Services and to other University audiences as appropriate.
•Preparing reports to appropriate regulatory agencies including but not limited to CMS for Medicare beneficiaries and the State Disciplinary Boards and the National Practitioner Data Bank as required for medical malpractice claims.
•Working on special projects or teams at the request of the Director, Claim Services.

Requirements include:

•Bachelor’s degree and five years of experience with claims and litigation management, which may include: medical professional, general, auto, property, employment practices and/or other claims
•Excellent written and oral communication skills, with the ability to communicate effectively with diverse audiences and make presentations to large groups
•Ability to analyze, interpret, and apply complex rules and regulation toward effective problem solving and claim evaluations
•Ability to develop and deliver presentations conveying claim trends and information
•Ability to effectively and efficiently use computer systems and databases, including detailed data entry
•Demonstrated customer service skills
•Superior negotiation skills
•Strong planning and organization skills and multi-tasking ability
•Demonstrated commitment to continuing education and skill development

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


•Public Sector claims experience
•Third party claims administration experience
•Associate in Claims and/or Chartered Property Casualty Underwriter designation(s)

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Application Process:

In addition to submitting a CV/resume, you will be asked to submit a cover letter AND your response (in a separate “Cover Letter Assessment”) to the following (limited to 7900 characters):

"We would like to know more about your experience with diversity, race and equity, and social justice. Please tell us about your experience engaging and working with diverse communities – particularly in the context of your professional, volunteer, or civic work. Please also address efforts you have made or been involved with to foster diversity competence and understanding."

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.