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The primary purpose of the Records Department is to efficiently track and manage the incoming record request that is received daily and help deliver services in a consistent and equitable manner making sure we are complying with HIPPA regulations when releasing protected health information to patients, providers, and insurance companies to enable a continuum of care. There are other types of requests that require us to cooperate with attorneys' offices and government agencies.

The Health Information Coordinator:

• Reviews records request forms for completeness, accuracy, and compliance
• Always adheres to all HIPPA and confidentiality policies
• Prepares patient records for release as requested by patients, providers, hospitals, medical examiners, and law offices in a timely manner
• Prints/copies records for pick up and/or mail, fax, email to patients, providers, hospitals, law offices and other organizations
• Maintains all records request log
• Scans, organizes, and accesses electronic health records
• Answers calls and communicatse with patients, providers, medical offices, law offices, hospitals, and other organizations regarding their request
• Trains new medical records personnel

Basic Requirements:

• The following required knowledge and skills as typically acquired by completing a high school degree or equivalent experience
• Strong data entry skills
• Advanced organization skills
• Attention to detail to ensure accuracy
• Familiarity with medical terminology
• Excellent problem-solving skills
• Interpersonal Skills

Preferred Qualifications:

• High School degree/equivalency and 1-3 years of job-related experience.
• This position also requires basic knowledge of dental and coding terminology.
• Basic knowledge of dental/medical billing software and Microsoft Office.
• Excellent communication and customer service skills.
• Basic computer skills.
• Excellent communication skills and customer service focus while interacting with patients and other customers.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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