Compensation for the Helpdesk Specialist will be commensurate with experience and qualifications. An Equal Opportunity Employer.
About The Firm
Scopelitis, Garvin, Light, Hanson & Feary, P.C. serves the legal and business needs of the transportation industry on a full-service basis. Our legal team is experienced in not only regulatory compliance, but also business structuring and transactions, litigation, insurance, labor and employment, highway accident defense, taxation, mergers and acquisitions, workers' compensation, logistics, driver leasing, warehousing, private fleet operations, outsourcing, and customs. We also represent clients in a variety of other related industries, including those that provide services or products in insurance, alternative workforce strategies, construction and real estate development, manufacturing, retail goods, and professional services. With our principal office in Indianapolis and other offices located coast to coast, we are easily accessible to clients nationwide.
The Firm has an opening for a full-time Helpdesk Specialist in the Firm’s Indianapolis office. The Firm has developed an optional 3-2 hybrid work schedule where employees are expected to work from the Indianapolis office at least three days per week and may opt to work from home up to two days per week. This position’s schedule is 9:00 AM – 6:00 PM, Monday through Friday.
The Opportunity
This position will focus on providing helpdesk and technical support to all Firm employees. The self-motivated candidate should be willing and able to work with little supervision, as well as work alongside the other seven members of the Firm’s IT Department, while maintaining a commitment to the Firm’s overall team philosophy. The candidate must be able to continually learn and utilize hardware and software applications to effectively support users in a professional and timely manner. Ability to manage projects by using strong organizational and prioritization skills is also a must. Qualified candidates should possess excellent knowledge of Microsoft Office applications, Windows 10, computer hardware and peripherals; a working knowledge of networks and client/server technology, as well as the ability to create well written and concise end-user documentation. The best candidates will also have an aptitude for, if not experience in, end-user education.
Essential Job Duties
Provide helpdesk services in person, via phone, and remote control on all company-supported applications and hardware.
Provides day-to-day support of technology.
Install user workstations and other user related IT equipment.
Knowledge/Skills
Minimum of an associate degree. Experience may substitute for degree.
Strong verbal and written communication skills.
Good judgment and ability to prioritize multiple concurrent requests.
Excellent customer service, communication, decision-making, and problem-solving skills.
Ability to work collaboratively and effectively as a team member.
At least 1-2 years’ experience supporting/troubleshooting hardware and software in a Helpdesk or Desktop Support environment.
Excellent knowledge of Microsoft Office product including Microsoft Office 365.
Excellent knowledge of Microsoft Windows 10.
Interpersonal skills necessary to communicate with and educate users.
Strong organizational skills with emphasis on detail and follow-up.
Occasional travel to remote offices as required.
Physical Requirements
Ability to lift 40 lbs.
Must speak clearly and communicate effectively with others.
Need to be able to move around and crawl under desks when necessary.
Firm Benefits
The Firm offers a comprehensive benefits package including medical/HSA, dental, vision, life, disability, family care leave, 401k/profit sharing retirement package and pet insurance. Employees are also eligible to work a hybrid schedule of three days in the office with up to two days per week working from home. The Firm will supply the necessary computer and accessory equipment to facilitate this hybrid work schedule.
Firm Culture
The Firm has a collaborative, team culture that fosters support among peers and collegiality between assistants, paralegals, attorneys, staff, and managers. We have a welcoming, equitable workplace with an open-door policy. The Firm was named Top 30 in Client Service in 2016, Indy Star Top Workplaces for 5 consecutive years, and Best Lawyers Best Law Firms for 7 consecutive years.
Please send resumes to HR@scopelitis.com. Resumes with previous law firm experience will be considered first. Compensation for the Helpdesk Specialist will be commensurate with experience and qualifications. An Equal Opportunity Employer.
