NAELA's CareerCenter

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WHAT YOU'LL DO

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower's current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.

Additional Duties:

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

WHAT YOU'LL BRING

Knowledge of:

• Strong oral and written communication skills

Ability to:

• Analyze and interpret numerical data
• Implement new procedures and approaches to problems
• Analyze and solve problems that require analysis based on precedent
• Maintain visual attention and mental concentration for extended periods of time
• Perform duties and make decisions under frequent time pressures

EDUCATION AND TRAINING

• Requires High School diploma.
• Requires prior banking and collection experience.
• Requires knowledge of Microsoft Office.

STANDARDS OF PERFORMANCE

• Customer Service - Adheres to The Busey Promise service standards set by Service Plus (Busey's service model) in order to anticipate and exceed the needs of our customers, both internal and external.
• Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
• Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.
• Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations. Maintains a can do attitude and promotes Busey to others.
• Attention to Detail - Working in a conscientious, consistent, and thorough manner.
• Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
• Oral Communication - Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.

WORK ENVIRONMENT

Duties are performed in an office setting and include physical demands such as the manual dexterity and skill to operate standard office equipment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position. The above statements are intended to describe the general nature of work being performed by people

assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties, and skills of the people so classified.

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including

pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.