This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower's current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.
Review loan portfolios for past due accounts and other problems.
Make collection calls and carefully document all customer conversations and re-payment plans.
Gather information from customers to identify possible workout situations.
Collect and review necessary financial information from the borrower.
Consider appropriate opportunities for deferments to bring customers current.
Prepare loan modifications requests and present to Special Assets Manager for approval.
Use Busey website for ACH payments as appropriate.
Work towards exceeding all collection goals and objectives.
Prepare and review various reports.
Work with attorneys and other outside professionals, as needed.
WHAT YOU'LL BRING
Strong oral and written communication skills
Analyze and interpret numerical data
Implement new procedures and approaches to problems
Analyze and solve problems that require analysis based on precedent
Maintain visual attention and mental concentration for extended periods of time
Perform duties and make decisions under frequent time pressures
EDUCATION AND TRAINING
Requires High School diploma.
Requires prior banking and collection experience.
Requires knowledge of Microsoft Office.
STANDARDS OF PERFORMANCE
Customer Service - Adheres to The Busey Promise service standards set by Service Plus (Busey's service model) in order to anticipate and exceed the needs of our customers, both internal and external.
Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.
Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations. Maintains a can do attitude and promotes Busey to others.
Attention to Detail - Working in a conscientious, consistent, and thorough manner.
Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
Oral Communication - Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.
Duties are performed in an office setting and include physical demands such as the manual dexterity and skill to operate standard office equipment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position. The above statements are intended to describe the general nature of work being performed by people
assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties, and skills of the people so classified.
Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including
pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.