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Collections Analyst

Job no: 496701

SUNY Budget Title: Senior Staff Assistant
Salary Level/Grade: SL3
Work type: Full time
Location: Brockport, NY
Department: Student Accounts and Accounting
Categories: Management & Professional
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Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint 'Village on the Erie Canal,' SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

Job Summary: SUNY Brockport is currently accepting applications for a Collections Analyst. This position is responsible for managing all facets of the University (SUNY), New York State as well as federally-mandated delinquent debt collection processes. The person in this role will act as the main liaison between the University and external collection agencies, New York State Office of The Attorney General, and the federal government to ensure compliance with NYS Finance Law and Federal Fair Debt Collection Practices Act. The person in this role will also staff the department's service counter, manage the department email account and phone system; provide courteous, professional and accurate assistance to all internal and external customers, while maintaining the confidentiality of sensitive customer fiscal and personal data.
Minimum Qualifications:

Bachelor's Degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university.

3 year's professional work experience in a customer service environment.

Demonstrated professional experience performing the collection of delinquent debt or bookkeeping functions.

Demonstrated high level experience with software/database and computerized financial systems.

Demonstrated knowledge and experience using Excel at an advanced level.

Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences.

Preferred Qualifications:

Demonstrated high level professional experience with student enterprise software/database and computerized financial systems; Ellucian/Banner preferred.

Professional experience with NY State (HESC, NYS Office of the Attorney General) and/or SUNY financial/accounting system.

Professional experience with private, NYS and federal Financial Aid (loans, grants).

Work Schedule: Monday - Friday, 7:45am - 4:15pm
Salary and Benefits: The Minimum Salary for this position is $50,148.
This position is benefits eligible; Find out more about benefits at Careers@Brockport! This position is not eligible for visa sponsorship.
Application Instructions: Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.
Background Investigation Statement:
All applicants are subject to a pre-employment background check.
Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

New York State Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations via email at info@goer.ny.gov.


Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.


Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.


Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.



To apply, visit https://jobs.hr.brockport.edu/cw/en-us/job/496701/collections-analyst





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About SUNY Brockport

Founded in 1835, The College at Brockport is a nationally recognized comprehensive public college focused on student success. We are proud of our academic quality and exceptional value. Our 464-acre campus has 67 buildings occupying about one-quarter of the campus, with rolling grassy fields and wooded land. Each year, The College at Brockport awards approximately 25 percent of all bachelor's degrees in the Rochester area, with many alumni staying in Rochester to work or attend graduate school. Our alumni serve in leadership roles in business, government, public safety, health care, the arts, sciences and education.

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