This position involves providing timely support and assistance to attorneys and staff in implementing and using the firm's technology. The analyst must have expertise in various technologies, including computer systems, telephones, mobile devices, hardware, and software. They should be capable of analyzing and resolving problems quickly and professionally in a demanding environment. While technical skills are important, the candidate's personality and commitment to delivering exceptional service to employees, clients, and external parties are also crucial for success in this role. Primary Responsibilities: Provide technical support to users via in-person, email, and phone, serving as the initial point of contact for hardware/software PC and printer issues. R