Job Description:

Job Summary:

Provide clerical office support to the UCPG. Primary areas of responsibility would be to support the revenue cycle team by scanning and linking documents to patient accounts and sorting and distributing mail. Maintain office equipment and answer phones and assume receptionist activities when the receptionist is out of the office or on break. 

Responsibilities:

• Faxing and mailing appeals/redeterminations via Epic Work-queues.

• Notating accounts in Epic as needed.

• Other duties as assigned by Accounts Receivables Managers.

• Scan documents for the following areas: Cash Posting â“ EOBs, refund requests.

• Accounts Receivable - appeals or correspondence letters.

• Self-Pay - attorney request faxes and patient documentation.

• Registration â“ Provider Enrollment, patient demographic/insurance updates and COB information.

• Other - Faxes, Appeals, Authorization, Consents, Split Bill, Reviews, Transplant, Coding Review, Tracers, Medical Records, etc.

• Review appeal letters and update claim status in the Billing system.

• Review and distribute documents to the Accounts Receivable Department.

• File bank lockbox batches.

• Review and distribute payment and denial batches to the Auditing team.

• Discard/shred completed documentation.

• Sort and distribute daily faxes and incoming mail to the appropriate areas.

• Collect outgoing mail for all office units and process envelopes through the postage machine.

• Process Return to Sender Mail and distribute to the self-pay AR representatives.

• Send out Certified Mail.

• Backup for the front desk receptionist when needed.

• Order and maintain supplies for the office.

Competencies:

• Demonstrated ability to interact and communicate with clarity, tact, and courtesy with patrons, patients, staff faculty, students, and others.

• Demonstrated ability to participate as a member of the staff in identifying priorities for the work unit and participate as a member of a work group or team. Demonstrated ability to work with supervision to identify and describe work task priorities.

• Demonstrated ability to communicate effectively in English, both orally and in writing.

• Demonstrated ability to recognize and resolve or refer problems and conflicts.

• Demonstrated ability to negotiate and manage interpersonal communication effectively.

• Demonstrated ability to use or learn to use a range of position related software applications. These may include standard software packages as well as networked systems, email, the Web, and other types of information structures.

• Demonstrated ability to read and understand basic documentation such as Help screens and departmental handouts.

Education, Experience or Certifications:

Education:

• High School Diploma or GED required.

Experience:

• Previous experience with physician billing preferred.

• Previous experience using electronic medical records systems preferred.

• Previous Epic experience preferred.

• General knowledge of Medical Terminology preferred.

Technical Knowledge or Skills:

• PC experience and MS Office (Word and Excel) required.

• Ability to communicate effectively in English, both orally and in writing.

• Ability to use or learn to use a range of position related software applications.

• These may include standard software packages as well as networked systems, email, the Web and other types of information.

Working Conditions and Physical Requirements:

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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