Manage and direct claims litigation activities and case strategy for designated Shelter states; direct Managers and Supervisors in claims handling, investigation, and communication on complex, high-exposure, and other critical branch claims; Manage, supervise, hire, fire, monitor and evaluate performance of outside attorneys; Direct and train claims-handling activities as impacted by state law for assigned Shelter branches and units; Establish, train, and direct overall claims-handling protocol consistent with state law; Research law to explain impact on claims handling, claims procedures, other Shelter departments, and policy changes proposals; counsel other Shelter departments' personnel about various claims, coverage, and legal issues; direct and prepare appropriate training for scho