Cox, Castle & Nicholson, a prominent California law firm with offices in Los Angeles, San Francisco and Orange County, currently has a Practice Technology & Applications Specialist position opening.
The Practice Technology & Applications Specialist is responsible for coordinating and maintaining firm wide applications and knowledge systems including images, rollouts, customizations and integrations relating to the end user experience.
There will be an emphasis on new legal technology and knowledge projects. This position will support the use and adoption of KM technologies, including new and emerging legal technologies such as contract review and proofreading solutions, document automation, and transaction management solutions. This person will also serve as technical project lead, working with internal/external teams, for application upgrades and implementation.
Principal Duties and Responsibilities
Work with the Manager of Knowledge Services to develop solutions to increase efficiency, enable legal project management and improve legal service delivery of the practice;
Participate in the evaluation and selection of new technologies; serving as primary point-of-contact with certain vendors; works with group leads to determine the best solutions for the firm;
Plan for and execute the installation of new and updated applications, including firm’s desktop image and deployment process. Coordinate the maintenance of existing core and non-core applications to ensure data integrity and reliability prior to their release into the production environment;
Perform active governance with intentional change management, framework, measurement and best practices for a customer-centric infrastructure end user experience and service management;
Develop, encourage and support knowledge sharing behavior across groups and teams by attending team meetings, helping users and advising on best practices for system use to understand their critical knowledge and data requirements and be able to provide appropriate solutions;
Strong customer service orientation and skilled at interfacing with attorneys, paralegals and support teams in the practice groups, as well as firm-wide administrative departments;
Project management skills and ability to conduct a project from planning to closure;
Support onboarding efforts of new attorneys and staff and/or transfers.
Bachelor’s Degree, required. At least four years’ experience in a law firm, corporate legal department or professional services environment with knowledge and understanding of practice-related processes.
Good understanding of Office 365, experience with Elite 3E, iManage Work 10 or other DMS, Record Management Systems and other legal products a plus.
Litigation support with Summation, Concordance or related software.
Understanding of law firm structure and business practices, as well as practice-specific terminology.
Working knowledge of centralized desktop management applications (Systems Center Configuration Manager (SCCM) and/or Microsoft Endpoint Manager).
Polished communication, presentation and interpersonal skills for working with attorneys and staff.
Experience working in a team-oriented, collaborative environment.
Cox, Castle & Nicholson LLP was founded in Los Angeles in 1968, with the goal of providing superior and comprehensive legal services to businesses, institutions, and individuals in all aspects of the real estate, finance, and construction industries. Cox, Castle & Nicholson is now one of the largest full-service law firms specializing in real estate in the United States, and has over 130 transactional and litigation attorneys in our Los Angeles, Orange County, and San Francisco offices.
