General Summary

The Technology Trainer schedules and delivers new-hire onboarding and supports the Training Program Manager in designing, developing, coordinating, and implementing training sessions delivered efficiently and on time through the learning management system.

The Trainer also contributes to the research, testing, and evaluation of new and existing software solutions, including the development of user requirements, and provides Tier II support for firm applications. This role works closely with IT team members to deliver a high standard of user support.

Essential Duties and Responsibilities

• Conducts various forms of onboarding, user adoption, and project-related training in a classroom environment (including remote offices and remote sessions).
• Creates training schedules using the Firm’s Learning Management System (LMS) for all departments and maintains training records.
• Coordinates and keeps the Firm’s Learning Management System (LMS) by managing the course catalog, recording attendance, posting, and scheduling sessions, and updating course materials and other information.
• Promotes learning opportunities for employees and provides information on benefits to encourage participation.
• Assists with designing, developing, implementing, and maintaining training programs for existing applications and recent technology, including writing and maintaining training documentation and materials.
• Assists with analyzing and assessing training and development needs for individuals and groups.
• Participates in testing, evaluating, and suggesting changes/improvements for software applications.
• Assists with IT software projects relating to upgrades or new products.
• Assists with documenting problems and recommends constructive improvements to procedures.
• Communicates software problems and issues to software development and support teams.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Associate’s degree in Human Resources, Education, Information Technology, or a related field, or equivalent relevant professional experience required.
• 3-5 years demonstrated experience delivering training in a professional services environment; law firm experience preferred.
• Strong working knowledge of Microsoft applications, including Outlook, Word, Excel, and PowerPoint, with the ability to train users on both core functionality and advanced productivity features.
• Experience training users on document management systems commonly used in law firms (e.g., NetDocs or comparable platforms), including document profiling, version control, workspace organization, and search functionality.
• Familiarity with learning management systems (LMS) or other training-tracking tools used to schedule sessions, document attendance, and measure training effectiveness.
• Advanced knowledge of formatting long and complex Microsoft Word documents that include automatic multilevel numbering, table of contents, table of authorities, cross-references, and section breaks.
• Ability to communicate complex information in a clear, approachable, and engaging manner while maintaining positive relationships with employees.
• Excellent written and verbal communication skills, with the ability to present technical concepts clearly to non-technical audiences.
• Strong organizational skills and the ability to manage multiple training initiatives simultaneously.
• Thorough knowledge of the Firm’s software applications, including both foundational and advanced features used by attorneys and staff.
• Ability to learn quickly, adapt to change, and manage multiple priorities in a fast-paced environment.
• Ability to identify improvement opportunities and recommend enhancements to training and user experience.
• Ability to collaborate effectively, follow and provide direction, accept constructive feedback, and adhere to Firm policies and standards.
• Ability to travel as required and work extended hours when necessary.

About Munsch Hardt

Our Approach When Munsch Hardt was established, our founders sought to develop a more energetic, agile, and responsive firm focused on addressing the actual needs of clients and providing practical and creative solutions for day-to-day business legal needs. Today, this approach and vision remain the same. With a rolled-up-sleeves attitude, we strive to (i) be innovative in strategy and the delivery of services, (ii) possess a true understanding of our clients’ business objectives, (iii) provide services at a price point that makes sense within the market, and (iv) deliver outcomes that exceed client expectations. Our Attorneys + Clients With more than 170 attorneys, the Firm focuses on representing commercial clients on any legal issue they face throughout the life cycle of their business, from start-up ventures to established institutions, with legal needs across Texas and around the globe. Our clients are active in multiple industries, ranging from energy, real estate, and financial services to manufacturing, technology, and transportation. Recognition + Culture We are very proud of the work our attorneys conduct on behalf of our clients. Their commitment to excelle...nce has continually received recognition in numerous industry- and peer-based directories, including Chambers USA (2005-2025) and Best Lawyers® “Best Law Firms” (2010-2026), to name a few. The Firm has been named among the “Top 100 Places to Work” by The Dallas Morning News and the Houston Chronicle and among Austin Business Journal’s “Best Places to Work.” This award is a testament to our people. Throughout our recruiting efforts, we strive to hire and retain people who treat others with respect and do not put their interests ahead of their colleagues or the Firm. This, coupled with the fact that we benefit from a high percentage of employees who have spent their entire careers at the Firm, enables us to create a collaborative, approachable, and friendly culture for our Munsch Hardt family.

Show more

Show less

Connections working at Munsch Hardt