Job Seekers, Welcome to NAELA CareerCenter
Search Filters
Use this area to filter your search results. Each filter option allows for multiple selections.
NEW! NEW!
NEW! NEW!
NEW! NEW!
NEW! NEW!
Tufts University
Medford, Massachusetts
NEW! NEW!
Tufts University
Medford, Massachusetts
NEW! NEW!
NEW! NEW!
NEW! NEW!
NEW! NEW!
Sam Houston State University
Huntsville, Texas
NEW! NEW!
NEW! NEW!
NEW! NEW!
NEW! NEW!
NEW! NEW!
NEW! NEW!
University of California Irvine Health
Orange, California
University of California Irvine
Irvine, California
American Bankers Association
D.C.
Loading... Please wait.
Details
Posted: 29-Apr-26
Location: Greenville, North Carolina
Type: Full-time
Internal Number: 7117276
Administrative Support Specialist - Advanced
Position Number: 921730
Full Time or Part Time: Full Time
Anticipated Recruitment Range:
Position Type:
Job Category: Staff - Office/Clerical
Organizational Unit Overview:
The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.
Job Duties:
This position is responsible for the management of daily front office operations. This position uses discretion to change systems or procedures as necessary to meet the needs of the department, students, and the University. Changes in work procedures are designed and implemented as deemed necessary. This position is responsible for conflict resolution that may involve employees, students, parents, and other University employees. Additional responsibilities include the set-up, manipulation, and maintenance of CISCO phone system utilized by Student Health Services. Duties include operation status, hours of operation, phone message prompts, and phone queue distribution. This position anticipates and plans for changes in the schedule as well as devising and adjusting systems to meet any unusual problems/changes concerning front office operations. This position participates in operational and program planning necessary to meet the daily and long-range needs of the department. This position is also responsible for ensuring external signage reflects correct hours of operations.
Front Desk & Patient Access Operations (45%)
Front Desk & Patient Access Operations (45%)
Provides oversight and direction for front desk and patient access operations, supervising 6-9 full-time employees. Key duties include:
- Overseeing front desk recruitment efforts to include interviewing, and making hiring recommendations.
- Working with POSO Coordinators to update job descriptions as necessary.
- Approving leave requests and monitoring PTO balances.
- Conducting formal onboarding and orientation for new employees.
- Assigning and adjusting job duties to ensure optimal efficiency.
- Performing performance evaluations, developing improvement plans, and addressing disciplinary matters.
- EHR Template Management: Creating, modifying, and maintaining provider scheduling templates in the EHR system to ensure provider availability and efficient patient access.
Public Contact (10%)
Serving as a key point of contact for students, providers, and staff, offering technical and procedural assistance with electronic data and documentation. Ensures compliance with all regulatory and confidentiality requirements.
This position serves on multiple committees, including:
- Clinical Operations Committee
- Clinical Information Systems Committee
- Accreditation Association for Ambulatory Health Care (AAAHC)
- Quality Assurance Committee
Additionally, this position oversees medical records management to ensure accuracy, completeness, and confidentiality of patient information. Responsibilities include verifying data integrity, ensuring correct import of medical information, and maintaining compliance with applicable laws and standards. This position also coordinates SHS participation in campus outreach and special events.
Health Information Management: (35%)
The Health Information Management (HIM) Manager is responsible for overseeing all aspects of health information systems, including medical records management, regulatory compliance, data integrity, and privacy protection. This position ensures that patient health information is complete, accurate, securely maintained, and readily accessible to authorized personnel. The HIM Manager also leads initiatives related to documentation improvement, record retention, and the implementation and optimization of electronic health records (EHRs).
The Health Information Management (HIM) Manager is responsible for overseeing all aspects of health information systems, including medical records management, regulatory compliance, data integrity, and privacy protection. This position ensures that patient health information is complete, accurate, securely maintained, and readily accessible to authorized personnel. The HIM Manager also leads initiatives related to documentation improvement, record retention, and the implementation and optimization of electronic health records (EHRs).
Key Responsibilities:
- Upload meeting minutes and documentation into PowerDMS
- Conduct Peer Reviews
- Processing Attorney correspondence and death notices
- Ensure compliance with all federal and state laws regarding medical records, HIPAA regulations, and accreditation requirements
- Supervise including release of information, chart completion according to SHS policy, record retention, and data integrity.
Outreach & Records Administration: (5%)
This employee works closely with the Associate Director of Clinical Operations to coordinate Outreach Flu and PPD clinics for our students. The employee works side by side with the medical providers and nurses which administer the shots. The employee is responsible for patient registration, charge payments, appointments, and scanning of vaccine consents forms.
This employee works closely with the Associate Director of Clinical Operations to coordinate Outreach Flu and PPD clinics for our students. The employee works side by side with the medical providers and nurses which administer the shots. The employee is responsible for patient registration, charge payments, appointments, and scanning of vaccine consents forms.
Other: (5%)
This position works within the health care delivery system that is a continuously changing environment. This position must be flexible and quickly change work priorities and learn new information in order to meet the health care organizations changing needs. Position is further complicated by system upgrades; future increases in system interfacing, and more data files and users of the system. This employee must be able to brainstorm system requirements, communicate and understand system languages, and develop new procedures when existing procedures are no longer effective for accomplishing the daily functions.
This position works within the health care delivery system that is a continuously changing environment. This position must be flexible and quickly change work priorities and learn new information in order to meet the health care organizations changing needs. Position is further complicated by system upgrades; future increases in system interfacing, and more data files and users of the system. This employee must be able to brainstorm system requirements, communicate and understand system languages, and develop new procedures when existing procedures are no longer effective for accomplishing the daily functions.
Minimum Education/Experience:
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification Required by Statute or Regulation:
None
Preferred Experience, Skills, Training/Education:
None
Special Instructions to Applicant:
- Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write see resume on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.
Additional Instructions to Applicant:
Job Close Date: 5/7/2026
Open Until Filled: No
Initial Screening Begins:
To apply, visit https://ecu.peopleadmin.com/postings/93010
Copyright 2025 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-17455d80a9f34443ab00793131ef88f4
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
More Jobs from This Employer
https://careers.naela.org/jobs/22238040/administrative-support-specialist-advanced
Loading. Please wait.