Dunn Carney is committed to delivering the highest-quality legal work for our clients while upholding values that strengthen our firm and the communities we serve. We prioritize the growth and development of our staff and foster a collaborative, inclusive environment that welcomes diverse backgrounds and experiences. We believe our commitment to diversity, equity, and inclusion enhances our culture, deepens our ability to serve clients, and supports the broader community.

Dunn Carney is looking for a hands-on, people-focused IT Support Technician who enjoys solving problems, teaching others, and keeping a busy law firm running smoothly. If you like being the person everyone trusts to “just fix it,” this role will feel like home.

About the Role

Your days will be full of variety: coaching users on Microsoft Office shortcuts, setting up virtual meetings, provisioning accounts, assembling monitor arms, troubleshooting conference room AV, and making sure a remote employee can join a Zoom call from a hotel room. If you thrive on being the go-to person who can fix almost anything, communicate with empathy, and keep things running smoothly in a fast-paced legal environment, you’ll feel right at home here.

This role works closely with attorneys, paralegals, and administrative staff across the firm. This is an on-site role, with occasional off-hours support during trials or urgent matters.

Key Responsibilities

• Technical Support: Provide Tier 1 and Tier 2 support for workstation hardware, software, and peripherals (printers, scanners, dual-monitor setups).
• Training & Onboarding: Deliver one-on-one training and new-hire orientation on firm specific software and workflows.
• Documentation: Maintain accurate asset inventories and contribute to the internal knowledge base for recurring legal tech issues.
• Legal Software Management: Install, configure, and troubleshoot tools such as eDocs (DMS), Compulaw, Litera, and eDiscovery platforms.
• Trial & Meeting Support: Assist with conference room setup and provide technical support for depositions, remote hearings, and Zoom/Teams trials.
• Mobile & Remote Access: Manage firm issued mobile devices and provide expert troubleshooting for VPN and remote access environments.

Required Qualifications & Skills

• Experience: Experience working in a law firm or professional services environment.
• Technical Expertise: Strong proficiency with Windows 10/11 and Microsoft 365, especially Word, Excel, and Outlook.
• Document Management Systems: Experience with DMS platforms.
• Remote Connectivity: Familiarity with VPNs and remote access tools.
• Security & Confidentiality: Strong awareness of cybersecurity environment, confidentiality requirements and the ability to handle sensitive information with discretion.
• Communication: Ability to clearly explain technical concepts to non technical users, including senior partners. Exceptional patience, professionalism, and the ability to prioritize and stay composed in a fast-paced legal environment.
• Physical Requirements: This role requires the ability to lift and move equipment (up to 40 pounds), set up workstations, and navigate office spaces to support staff needs.

Interested applicants should submit a cover letter and resume to Heather Oden at humanresources@dunncarney.com

Dunn Carney LLP is an equal opportunity employer and actively encourages applications for employment from qualified individuals of diverse backgrounds. In you need reasonable accommodations to apply for any position, please let us know. All employment decisions, practices and procedures are carried out without regard to gender, race, color, religion, national origin, age, marital status, disability, sexual orientation, gender identity, honorably discharged veteran or military status, or any other applicable legally protected status.